Hawaiian Airlines, the only U.S. carrier to offer travellers complimentary meals on all transpacific flights, is cooking up something new: a new meal program and refreshed uniforms.
Guests in the main cabin on Hawaiian flights between Hawaii and Western U.S. gateway cities will be treated to complimentary meal service exclusively created for the airline’s new Pau Hana Café brand. The new service, based on guest feedback, is being launched in preparation for the rollout of Hawaiian’s new fleet of A321neo aircraft early next year.
“Our complimentary in-flight meals have been a hallmark of the authentic and warm hospitality our guests have enjoyed for decades,” said Avi Mannis, Hawaiian Airlines’ senior vice president of marketing. “In adapting our meal program for the narrow-body A321neos, we found that our guests highly value opportunities to interact with our in-flight crew, so we added more service touch-points during their travel.”
The Pau Hana Café consists of a continental breakfast box for brunch and hot sandwich and side for lunch. The meal service will be followed by coffee and a sweet treat for dessert. A parting Mahalo service features the carrier’s popular Koloa Breeze cocktail – Koloa Rum from the island of Kauai – and its signature Pau Hana snack mix.
The updated meal program coincides with the debut of new uniforms for over 5,000 of Hawaiian’s front-line staff globally. The pieces by Sig Zane were unveiled during last year’s HONOLULU Fashion Week, with employees walking the runway. The print’s theme, Ku Makou, or Together We Stand, is represented by the lehua blossom and bamboo stamps through every piece of each work group’s uniform.