Globus goes high-touch with five new client-focused email messages

Globus goes high-touch with five new client-focused email messages

TORONTO — Starting today every Globus booking will generate five client-focused messages at important stages of the travel process, all including the agency contact info.

They include: a Welcome Notice immediately after booking; what to know before you go in the Getting Close message three months out; e-ticket receipts and luggage info in the Ready to Go message 30 to 40 days out; Happy Trails providing arrival and transfer info two days prior to departure; and Welcome Back, sent to agents as a reminder five days after the clients’ return.

“Much of our product is booked many months – even over a year – in advance, and we think this is a great way for agents to stay in touch with their clients in a friendly and helpful way to ensure they’ve not been forgotten during that long period between booking and travel,” said Stéphanie Bishop, managing director for the Globus family of brands.