Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also ...
TORONTO — G Adventures is pushing back its suspension of global operations by several more weeks due to the ongoing COVID-19 crisis.
All tours departing up to and including July 31, 2020 have been suspended. In addition, the company is also suspending all G Expedition departures up to and including Aug. 31, 2020.
G Adventures had previously announced the suspension of all tours up to June 30, 2020.
In an official statement, the company says the “health and safety of our travellers and staff is our main priority and this is an essential measure to protect our travellers and our people at this time.”
All travellers booked and fully paid on a tour departing up to July 31, 2020 will receive a 100% travel credit on all booked tour services, including pre- and post-night accommodation and transfers, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
Despite the disheartening news, the company is “keeping the door open in the event the current situation evolves in a way that enables us to travel again.” With the exception of G Expedition departures between Aug. 1-31, 2020, tours beyond July 31 have not been suspended as of yet.
“However, we do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to Sept. 30, 2020 the option to transfer their booking to a future departure date for the same price,” says the company. “Alternatively, they can pay in full and receive a 110% travel credit for a future tour.”
To add further reassurance to travellers, G Adventures’ Book with Confidence policy allows any bookings made up to June 30, 2020 flexible cancellation and rebooking options. Clients who’ve booked trips before this time and departing before Dec. 31, 2020 will be able to cancel and rebook their trip up to 14 days prior to departure. Trips booked within this time and departing between Jan. 1 and June 30, 2021 can be cancelled and rebooked 30 days prior to departure.
G Adventures is notifying all travellers regarding tour suspensions and advising those with flight bookings to contact their insurance and/or air providers for details on compensation.
Travelweek recently spoke with G Adventures’ founder, Bruce Poon Tip, about the impact COVID-19 has had on the travel industry. To read the interview, click here.
For more COVID-19 updates from other tour operators, go to https://www.travelweek.ca/news/globus-goway-insight-intrepid-and-more-the-latest-updates-amid-the-coronavirus-pandemic/.