ST. LOUIS — In preparation of Enterprise Holdings’ customers looking to travel again following COVID-19, the company has announced the implementation of its Complete Clean Pledge program to maintain its high standards of cleanliness.
The pledge program is to be implemented across the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, as well as its comprehensive portfolio transportation services. This includes its truck rental, vanpooling, corporate fleet management, retail car sales, carsharing and vehicle subscription services.
Chrissy Taylor, Enterprise Holdings President and CEO, says: “Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Following guidance from health authorities and in partnership with the travel industry, we at Enterprise Holdings are taking additional measures to build on our already rigorous cleaning protocols. We want customers to feel confident their vehicle is clean and sanitized each and every time they rent.”
As part of the Complete Clean Pledge, Enterprise Holdings expanded and is relaunching its cleaning protocols. To ensure the safety and service of customers, and for their own protection, employees are being trained to implement new cleaning mandates.
Included in these more comprehensive cleaning mandates are enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices. Customers will be able to see Complete Clean Pledge notifications within their rented vehicles to confirm the vehicle has been washed, vacuumed, and sanitized with a disinfectant that meets healthy authority requirements.
The cleaning guidance is also aligned with the U.S. Travel Association’s “Travel in the New Normal” guidance.
Enterprise says it has modified its services to protect customers and employees while remaining open to meet transportation and essential needs. These offerings include curbside rental transactions, as well as delivery at some locations, to help best serve customers while minimizing foot traffic in locations.
Enterprise Holdings’ brands will work towards offering new rental experiences including introducing new options such as: advanced check-in at Enterprise’s neighbourhood locations, “show your pass and go,” and enhanced curbside and delivery options. In addition to that, the company will continue to look at updated processes and safety procedures for its rental operations.
“Now more than ever, we are reminded of the importance of innovating to serve our customers and adapting to meet their evolving needs,” said Taylor. “We know everyone has been impacted by COVID-19, and we want to assure our customers that they can have confidence in knowing we are doing everything we can to support their transportation needs with clean vehicles and a safe rental process as they begin to move forward.”
For more information about Enterprise’s Complete Clean Pledge or ongoing COVID-19 response see enterprise.com.