Air France KLM Group’s flexible booking policies provide added reassurance

Air France KLM Group’s flexible booking policies provide added reassurance

TORONTO — Air France and KLM Royal Dutch Airlines are making it possible to fly to and from Canada with added peace of mind.

The flexible policies of the two Air France KLM Group airlines remain in effect for all bookings with a departure date before Dec. 31, 2021. Whether a cancellation is due to changes in country entry rules, a family emergency or simply a last-minute change in plans, all Air France and KLM tickets may be rebooked or refunded without having to provide any documents justifying why. Cancellations, however, must occur prior to departure.

The Group’s flexible booking policies also cover provisions for essential travellers having not received their COVID-19 test results prior to departure or having tested positive.

“The fully flexible measures we’ve instituted since the pandemic’s outset are for anyone who wants to go ahead with their travel plans for summer, fall or the Christmas holidays, and then adapt their decision based on the situation prevailing at that time,” says Catherine Guillemart-Dias, Vice-President and General Manager of Air France KLM Canada. 



A Léger survey commissioned by the Group in Canada last November revealed that 84% of respondents cannot wait to travel abroad. Among the factors that would influence their choice of airline, ticket flexibility (100% refundable and rebookable, at no extra charge) was cited as a key factor (88%). 


Other factors cited in the survey include increased health and safety measures all along the travel chain, including COVID-19 testing, temperature checks prior to departure and mask wearing by all passengers and crew members. The Air France KLM Group has implemented the highest hygiene standards both in-flight and on the ground, which include: deep cleaning of aircraft; social distancing signs and markers; protective screens at service counters; contactless temperature measurement; back-to-front boarding; health material onboard; and adapted in-flight service to limit interaction between passengers and crew. Plus, cabins are equipped with HEPA filters that capture 99.99% of viruses and bacteria, and are also sprayed with an approved virucidal product.


Until further notice, entry in Canada, France and the Netherlands are reserved for essential travel and their foreign nationals. All three countries require negative COVID-19 tests, forms and quarantines. 

Air France and KLM continue to operate flights from Montreal (7 + 2), Toronto (3 + 7), Vancouver (1 + 2) and Calgary (3), and for a total of 24 weekly flights in March and April.

Travellers who must connect via Schiphol or Charles de Gaulle to arrive at their destination must meet the entry rules of their destination country as well as the requirements of the Netherlands, if connecting through Amsterdam. Those who must travel must ensure they meet the health and documentation requirements of each country. Go to and

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