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Air Canada has new guidelines for U.S.-bound passengers

Air Canada has new guidelines for U.S.-bound passengers

Monday, February 3, 2020

MONTREAL — Air Canada has new guidelines for passengers flying to the U.S. in light of the country’s new travel restrictions.

Effective Feb. 2, the new U.S. restrictions stipulate that non-U.S. citizens who have travelled in China within the last 14 days will be denied entry into the U.S., except for immediate family members of U.S. citizens, permanent residents and flight crew.

As a result, Air Canada is asking all customers travelling to the U.S., and who have been in the People’s Republic of China (excluding the special administrative regions of Hong Kong, Macau) within 14 days of their departing flight to the U.S. to review Air Canada’s goodwill policy and travel options.

The airline says customers who are unable to travel due to new government-imposed entry requirements may be eligible for a refund.

Those customers who may be eligible for a refund include:

. Customers who have travelled to the People’s Republic of China within the last 14 days from their departing flight to/via any destination in: U.S.A, Israel, Jamaica
. Ticket issued no later than: Feb. 2, 2020
. Original travel dates: Feb.2 – 15, 2020

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Air Canada notes: “Many other countries are also imposing new entry requirements to their countries for customers who have been to the People’s Republic of China. If you have been to the People’s Republic of China within the last 14 days of your departing flight, please consult the website of the country you are travelling to for their entry requirements.”

Air Canada has a Q&A page on its website here.

For U.S. citizens, the U.S. travel restrictions also include …

. U.S. citizens who have been in Hubei province within 14 days of their return will be subject to up to 14 days of mandatory quarantine.
. U.S. citizens who have been in other areas of China within the last 14 days will undergo “proactive entry health screening” and up to 14 days of “self-quarantine.”

With files from The Associated Press

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