ACV updates guidelines for future travel credit use in wake of coronavirus crisis

ACV updates guidelines for future travel credit use in wake of coronavirus crisis

MONTREAL — Air Canada Vacations has made changes to its policies, including changes to guidelines for future travel credits, in the wake of the coronavirus pandemic.

ACV says it has extended the validity of its future travel credits, plus passengers have the option to transfer the credit to another person, and the ability to keep the leftover value of the credit resulting from a fare difference.

Nino Montagnese, ACV’s Managing Director, says: “Our travel partners have always been a vital link with our mutual customers. While we’ve all had to adapt rapidly to our new realities, Air Canada Vacations’ goal remains to work in tandem with travel agents to meet the evolving needs of our customers.”

Montagnese says that in order to better support its retail partners, and with agent feedback, “we’ve increased the flexibility of our future travel credits and made our procedures easier.”

He adds; “I know these are uncertain times and I want to thank our travel partners for their support, commitment and expertise, all of which I witness personally everyday.”

Here’s a look at the changes:

Automatic extension of future travel credit validity

Clients with cancelled Air Canada Vacations bookings scheduled to depart between March 4 and May 31, 2020, inclusively, will receive a future travel credit valid for 24 months from the date of cancellation. These revised credits will be sent to travel agents directly by email.

Transfer a future travel credit to another person

Clients can now choose to transfer the totality of their future travel credit to another person with no change to the validity of the credit.

Residual value on future travel credits

If a customer books a new package that is less expensive than the value of the future travel credit, any residual value from the lower fare will remain on the customer’s file for future use.

Cruise and Group bookings

“Air Canada Vacations continues to work with cruise lines and hotel partners to ensure we can provide more flexibility to travel agents and customers based on each partner’s policies,” says Montagnese.

More detailed information on each of the changes as well as updates to all of ACV’s procedures can be accessed through an agent’s ACV&ME account.