ACV announces enhanced self-service tools for agents

ACV announces enhanced self-service tools for agents

MONTREAL — Air Canada Vacations has enhanced its self-service tools to allow travel agents to better manage bookings online.

According to the company, the tools available through TripBook have been enhanced to include the ability to view and print bookings, access location maps, travel guides and e-documents, add payments and seat selections, cancel bookings, and edit passenger information.

In addition, it has implemented online submission forms for some requests previously only available through its call centre, including requests for cancellations under CareFlexPlus or with a reduced deposit of $50, and requests for a refund under its Price Drop Guarantee.

“We’re all rolling up our sleeves so that we can rebuild our industry together,” says Nino Montagnese, Vice President, Air Canada Vacations. “Our top priority remains giving our partners the support that they need and we’re doing everything we can to respond to them and tackle any issues that arise. These enhanced tools are a new way to help agents service their customers quickly without the wait.”

To access ACV’s self-service tools for bookings made through its Call Centre, go to the Manage Your Booking page on aircanadavacations.com.