ACTA posts summary of guidance material for phase II of APPR

MISSISSAUGA — ACTA has pulled together a summary of some of the key points of interest – and possible questions agents may receive from clients – regarding the new air passenger protection regulations.

Phase II of the Air Passenger Protection Regulations (APPR) took effect Dec. 15, including requiring airlines to seat parents beside or near their children at no extra cost, and compensate flyers for delays and cancellations within an airline’s control. Delays resulting from weather or mechanical issues are exempt.

Phase I, covering airline obligations for communication, denied boarding, tarmac delays, lost or damaged baggage and the transportation of musical instruments, came into effect on July 15.

On its website,, ACTA has posted shared guidance material from the Canadian Transportation Agency (CTA) regarding the Phase II regulations.

The material includes a complete rundown of information for delayed or cancelled flights, and for the seating of children under the age of 14.

During Phase I of the APPR implementation, the CTA created a variety of new banners and other materials in both official languages, available at

There are also YouTube videos that can be linked to agency websites or shared with clients: Additional YouTube videos based on Phase II will be published soon.

ACTA says it will continue to keep agents updated as new information becomes available from the CTA, air carriers and GDSs.