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ACTA launches Trip & Luggage Compensation tool

TORONTO — ACTA has launched a new Trip & Luggage Compensation tool to help travel agents and their clients.

As ACTA notes, “travel agents are being asked a lot of questions about what compensation may be available to their clients during this period of increased trip and baggage delays.” Questions often focus on flight delays, cancellations, baggage delays, loss, and damage.

After consultations with ACTA membership, the organization created its Trip and Luggage Compensation Tool.

Advisors can use the tool to understand compensation and reimbursement rules for domestic and international air travel.

With information about the origin and destination of the impacted flight, the tool displays potential compensation and reimbursement rules applicable to that trip.

ACTA wants agents to know however that the new tool “is not a substitute for legal advice, and users should seek counsel from a lawyer as needed.”

Fresh off its 2022 golf tournament and advocacy fundraiser last week, ACTA continues to speak with governments and suppliers on travel agents’ behalf, including on improving trip delays to enable economic recovery for Canada’s travel agencies and independent travel agents.

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