EDMONTON — Flair Airlines is expanding its partnership with payments provider Elavon as part of its efforts to strengthen payment operations and improve long-term business resilience.

Under the expanded agreement, Elavon will provide managed chargeback services across Flairʻs payments environment, helping the airline streamline dispute management and improve operational efficiency as it continues to grow.

According to Flair, the expanded partnership is designed to strengthen its approach to payment disputes while supporting a more consistent customer payment experience.

“Effective chargeback management is an important part of maintaining a strong and reliable payments environment,” said Sumanth Rao, Chief Financial Officer of Flair Airlines. “Expanding our relationship with Elavon helps strengthen our approach to dispute management, improve operational efficiency, and support a more resilient payments experience long term.”

Elavon will provide dispute and chargeback management services across multiple payment acquirers, helping Flair improve consistency while managing disputes in accordance with evolving card network and industry standards.

BUILDING ON EXISTING RELATIONSHIP

The expanded agreement builds on an existing partnership between the two companies.

Flair says Elavon has previously worked with the airline to reduce fraud and chargeback exposure through operational guidance and dispute management support. According to the airline, those efforts contributed to lower chargeback volumes, improved dispute outcomes and stronger alignment with industry best practices.

“Elavonʻs chargeback management services help merchants navigate an increasingly complex dispute and fraud landscape,” said Brett Turner, Head of Global Airlines

Acquiring at Elavon. “We’re proud to deepen our relationship with Flair Airlines and support its continued growth with comprehensive dispute management services across multiple acquirers.”