MICHAEL, BARBADOS — Royalton Hotels & Resorts has outlined a comprehensive support and relief effort for its workforce, nearby communities and the broader tourism sector in Jamaica following the impact of Hurricane Melissa.

While its properties in the country will require longer timelines for full restoration, the company says its priority is the well-being of its team members and ensuring the island’s hospitality product returns stronger than before.

Royalton Negril, Royalton Hideaway Negril and Grand Lido Negril are now scheduled to reopen on Aug. 25, 2026. Royalton Blue Waters and Royalton Hideaway Blue Waters are expected to welcome guests again starting Sept. 15, 2026.

The adjusted timelines reflect a safety-first approach, allowing the company time to ensure infrastructure, working conditions and service standards are ready for full operations. Guests with upcoming reservations are being offered flexible options, including rebooking, relocation to another Royalton resort and penalty-free cancellations.

Immediate relief & future preparations

Immediately after the storm, Royalton’s teams mobilised a range of support services. Clean water generated by its own Reverse Osmosis Plants was made available to residents, while temporary lodging was provided to employees whose homes suffered significant damage. The company also distributed monetary assistance and grocery care packages to affected staff across its Jamaican resorts, and extended its outreach beyond its Jamaican resorts by coordinating donation efforts, volunteer action and community-focused assistance from sister properties in the Caribbean.

As the rebuilding phase continues, a core team of more than 200 employees will remain on-site to oversee maintenance and property preservation. This ensures each resort is ready for the next stage of the recovery process.

Meanwhile, Royalton is investing in its talent pool by sending managers and key staff to Task Force postings at other Royalton properties in the region. The goal is to maintain employment, continue professional development and build new skills that will ultimately strengthen operations once the resorts in Jamaica reopen.

“As we move through this period, our priority is ensuring that our hotels remain safe places for both guests and staff,” said Daniel Lozano, Senior Vice President of Operations at Royalton Hotels & Resorts. “At the same time, this does not lessen our commitment to our teams and communities in Jamaica. The island’s spirit of hospitality has always inspired us, and we remain focused on supporting our people and working together toward a strong recovery.”