Two baggage handlers go viral for extreme opposite behaviour

Two baggage handlers go viral for extreme opposite behaviour

TORONTO — If your luggage had the choice to fly to Lanseria, South Africa or Manchester, England, which do you think it’d prefer?

No doubt, your suitcase would choose to make the trek to Africa each and every time.

New videos of baggage handlers at both Lanseria International Airport in South Africa and Manchester Airport have gone viral, each for two very different reasons.

The airport employee at Lanseria, Ephraim Sibeko, was caught on camera carefully positioning bags with their handles facing outward for easy reach as they emerged onto the baggage carousel. Sibeko is seen hunched over the carousel, handling each piece of luggage respectfully – almost reverently – in an example of true professionalism.

In stark contrast is another video of a baggage handler at Manchester Airport who is seen roughly picking up bags off a conveyor belt and callously tossing them onto a trolley with enough force that several slide off and fall onto the ground. Another baggage handler is seen idly watching the whole episode.

The Manchester video was shot by Ryanair passenger Elizabeth Evans, whose own pink suitcase was as one of the unfortunate ones to have taken a tumble. After the video went viral, Manchester Airport issued a statement in which it put the blame firmly on baggage handling company Swissport.

“We’re aware of this video and are disappointed to have seen this unacceptable baggage handling. This has been raised with Swissport, the baggage handler in question, directly. Baggage is not handled by Manchester Airport, each airline employs their own baggage handler,” the airport said in a statement.

Swissport subsequently confirmed that it is investigating and “will take all steps necessary to ensure this does not happen again.”

Meanwhile, over in Lanseria, the airport plans on rewarding Sibeko with a reward and a medal at the airport’s medal parade. According to his supervisor, Luckson Makhuva, Sibeko has been working at the airport since 2012.

The video, which was taken by passenger Janina Brand, has been shared over 20,000 times. In her post, Brand wrote: “Next time you travel through Lanseria Airport and you come across Ephraim, stop, thank and tip him because nowhere in the world will you ever receive first class service like that.”