TORONTO — TravelBrands says it’s ready to offer COVID refunds and will do so without recalling travel agent commission.
The company announced this morning that it will offer full refunds on vacation packages impacted by COVID-19, for travel on or after February 1, 2020. The policy also covers new bookings as of June 1, 2021, going forward.
Frank DeMarinis, President & CEO, TravelBrands, says the company will offer the refund program without relying on external assistance. In April 2021 both Air Canada and Transat announced new COVID refund policies and commission protection as part of financial assistance packages, including loans and credit, from the federal government.
“Trust is paramount in any industry, especially the travel industry, and we saw an opportunity to do more,” says DeMarinis. “Our team worked relentlessly behind the scenes to deliver a meaningful action plan that would positively impact the travel agent community and their clients. We will continue to redefine industry norms to renew confidence in the incredible travel experiences that are ahead of us.”
TravelBrands’ refund policy will include all Air & Hotel bookings, including TravelGenie, Sunquest, and Exotik Journeys packages that have flights with Air Canada or Transat. If a refund cannot be secured on a land portion, a future travel voucher will still be applicable. Coverage dates include travel on or after February 1, 2020, and new bookings as of June 1, 2021.
The company says “this forward-thinking response to changes in the travel industry is a reassuring step towards the promising future ahead.”
More information and an FAQ is at travelbrandsaccess.com.