Couples Resorts to reopen July 1 with new health & safety guidelines
Couples Negril.

Couples Resorts reopening July 1 with new health & safety guidelines

JAMAICA — Couples Resorts is set to reopen all four of its resorts on July 1 following temporary closures due to the COVID-19 crisis.

In anticipation of its reopening, the resort company has implemented its ‘Good Clean Fun’ program across its properties – Couples Negril, Couples Tower Isle, Couples Sans Souci, and Couples Swept Away – to ensure a safe and clean environment from the moment guests arrive until they depart.

“Couples Resorts will continue to provide excellent customer service and now the reassurance of a healthy safe vacations,” said Abraham Issa, Chief Operating Officer of Couples Resorts. “We’re carefully following guidelines set by the Center for Disease Control, World Health Organization, and Jamaica’s Ministry of Tourism to ensure the wellbeing of our guests and staff members.”

The program includes the following:


  • Airport transfers: Airport shuttles will be cleaned prior to and following each transfer, and social distancing will be implemented with reduced passengers on each bus at a maximum of 50% capacity.


  • Temperature screenings: Before entering Couples’ airport shuttles, guests’ temperatures will be taken, while employees’ temperatures will be taken prior to the start of each shift


  • Contactless check-in: Guests will be asked to pre-register online before arrival and self-check-in at the resort via table stand or via their mobile device; welcome packets will be ready in advance for self pick-up


  • Hand sanitizer stations: Stations have been added to high-traffic areas and Couples has also increased the cleaning frequency of public areas


  • Beach & pool areas: Lounge chairs will be spread out in pairs on the resorts’ beach and pool decks to meet social distancing guidelines, while water sports will be wiped down after each use


  • Staff: Staff have been trained about frequent handwashing and the use of gloves and masks; back-of-house areas such as offices, laundry rooms and staff entrances will be deep cleaned daily


  • Dining: Restaurants will be seated at lower capacities with six feet between tables; all tabletops will be sanitized prior to each use, restaurant kitchens will be deep cleaned daily, and all buffets and self-serve stations will be replaced with à la carte dining or staff-managed service


  • In-room cleaning: Guestroom will be deep cleaned with CDC-approved cleaning agents and two masks will be made available in every room; masks will also be available upon request (though only necessary in areas where social distancing is not possible)


  • Excursions: Couples will only work with excursion partners that are able to comply with CDC guidelines


  • Onsite detection team: There will be a team at each property consisting of a physician, the resort general manager, operations manager and director of security, responsible for establishing a procedure to handle any detection of a potential case