Jill Wykes is a travel industry veteran who has held a series of senior management portfolios in travel corporations. A former chairman of the Travel Industry Council of Ontario, she is now an independent communications consultant and writer since retiring in 2011.
The Travel Agent Next Door has come up with an innovative program known as ‘The Supplier Rep Next Door’, where hosted agents and agencies will be better supported by their local supplier reps. Traditionally, host agencies were treated as one agency which meant that they only were assigned one Business Development Manager (BDM) or sales […]
Most host agencies do not use Global Distribution Systems (GDS) for booking air. They may use the accounting side but they are not using the GDS for booking air, at least not like they would have done 20 years ago.
The landscape has certainly changed in the Canadian travel industry with the phenomenal growth of the home-based, independent travel professional supported by host agencies. But what is really interesting is to look at what those agents are selling today, as compared with a decade ago.
It seems nothing can stop or slow down the global travel industry trend towards home-based travel agents. Each year the numbers keep growing. Four years ago roughly 25% of travel agents in Canada worked from home. Today that number is about 37% and climbing. That means that one in three travel agents works from home!
The travel industry isn’t short on awards. Suppliers give them to agents, consortia give them to suppliers. Everybody likes to be recognized and winning a professional award is validation that you – or your organization – have been recognized for your achievements. Some awards are based solely on results such as top sales or highest […]
When you ask small agency owners what they dislike the most about running their business, the answer is usually 1) all the costs 2) the back office and admin work. Small agency owners have been known to sell or close up shop for these two reasons.
A lot of agents will tell you that the part they like the least about their job is all of the admin work that comes with it. This admin work gets in the way of dealing with clients and actually selling travel. The results of a recent nationwide survey of home-based agents reveals that they […]