Tuesday August 11, 2020
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color for In early May, six in 10 Canadians said vouchers were acceptable: Travelweek’s consumer poll
Travelweek

Vouchers

In early May, six in 10 Canadians said vouchers were acceptable: Travelweek’s consumer poll

The refunds vs. vouchers debate is getting heated and now the federal government says it is working with Canada’s airlines and impacted consumers to find a way forward.
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Trudeau wades into refunds vs. vouchers debate, industry braces for more disputes

Prime Minister Justin Trudeau waded into the refunds vs. vouchers debate at his daily COVID-19 briefing today.
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ACTA releases supplier best practices for FTCs, vouchers

ACTA is calling on suppliers to follow its newly-released best practice guidelines for issuing future travel credits / vouchers amid the COVID-19 pandemic.
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Retailer speaks out as agents caught in middle of refunds vs. vouchers disputes

Travellers who are out-of-pocket for airfares on cancelled flights amid the coronavirus pandemic want refunds. Airlines, forced to slash capacity and in many cases suspend all operations for a global health emergency that is beyond their control, and taking every step to conserve cash, are offering future travel credits and vouchers. 
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The Travel Corporation’s US$300 million promise to agents
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