Saturday October 31, 2020
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TICO

Tactful and tough, agents have effective strategies for dealing with refund demands

Financial concerns are mounting. Work and stress levels are at all-time highs. The retail travel sector is  facing never-before-seen challenges amid the coronavirus pandemic. And unbelievably this has all come to a head in just a few short weeks.
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TICO provides more details on changes to Travel Industry Act

TICO is providing follow up details to this week's amendments by the Ontario government to the Travel Industry Act, 2002.
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UPDATED: TICO issues new Registrar Bulletin with guidance on the use of vouchers

With an eye to reducing the burden on Ontario’s registered travel agencies and tour operators – and providing clarity on vouchers vs. refunds disputes - the Ontario government has announced a number of regulatory amendments to the Travel Industry Act, 2002.
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Credit card chargebacks a “critical concern” for travel agencies: ACTA

TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use of vouchers and travel credits, as opposed to refunds, for travellers out of pocket for airfare costs amid mass cancellations and operations suspensions due to the coronavirus pandemic. With airlines offering travel credits and vouchers, and […]
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Register now for ACTA’s live COVID-19 update; TICO goes remote

ACTA President Wendy Paradis is inviting travel agents to sign up for a live COVID-19 update scheduled for tomorrow, March 19.
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ACTA launches COVID-19 portal, plus a message from TICO CEO

ACTA has launched a new COVID-19 portal on its website to keep members updated with the latest information about the ongoing outbreak.
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TICO board approves Comp Fund payment for Adria Airways consumers

TICO’s Board of Directors has approved a payment from the Travel Industry Compensation Fund to consumers affected by the failure of Adria Airways.
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This is what agents are responsible for in the wake of coronavirus: TICO

To help travel agents reassure client concerns about the Coronavirus, TICO has issued a special Registrar Bulletin that includes relevant tips and information.
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Biblical Journeys Canada charged and convicted

After being charged by TICO, Mr. Raed Karborani, operating as Biblical Journeys Canada, has pleaded guilty to one count of operating as a travel agent without registration.
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Jail time for Gushue in latest TICO conviction

MISSISSAUGA — Karen Gushue has been sentenced to 75 days and 45 days in jail for two counts of operating as a travel agent without registration, contrary to S 4(1)(a) and S 31(1)(c) of the Travel Industry Act, 2002, to be served intermittently and concurrently.
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Federal govt. extends 14-day quarantine, travel restrictions to Nov. 30
The 14-day mandatory quarantine is still with us for another month at least, as the federal government announced today...
Agents and industry experts react to Canada’s cruise ship ban extension
Canada’s cruise ship ban extended until February 2021
Though Minister of Transport Marc Garneau announced yesterday that Canada will be extending its cruise ship ban until...
CDC lifts No Sail order, unveils framework for conditional sailing
CDC lifts No Sail order, unveils framework for conditional sailing
The Centers for Disease Control and Prevention (CDC) has announced that it will allow its No Sail Order to expire on...
Crystal extends final payment and cancellation schedules
Crystal extends final payment and cancellation schedules
Crystal is giving travellers added peace of mind by extending its final payment and cancellation schedules for its...
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