Saturday July 4, 2020
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TICO

TICO extends fee deferrals by another month

TICO has once again extended its original 90-day fee deferral for an additional month to support registrants will feeling the impact of the COVID-19 crisis.
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TICO extends 90-day deferral on all fees

Due to the ongoing COVID-19 crisis and its financial impact on all registrants, TICO is extending its original 90-day fee deferral on all fees, effective immediately.
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TICO postpones AGM, extends election nominations

TICO has postponed its Annual General Meeting (AGM) due to the ongoing COVID-19 pandemic, from June 30 to Sept. 17, 2020.
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TICO warns against charging clients for refund-related fees or penalties

Frustration with refund demands from clients is at an all-time high but TICO says registrants must adhere to existing laws and regulations when dealing with refund requests, amid reports that some registrants are charging clients for refund-related fees or penalties.
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TICO’s new FAQ sheds light on Verification Statements

TICO has put together an FAQ for the new amendments announced March 30, to Ontario Regulation 26/05, aimed at the reduction of administration and other overhead expenses associated with financial reporting for TICO registrants.
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TICO announces 90-day deferral of fees

Effective immediately, TICO is implementing a 90-day deferral of fees.
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Tactful and tough, agents have effective strategies for dealing with refund demands

Financial concerns are mounting. Work and stress levels are at all-time highs. The retail travel sector is  facing never-before-seen challenges amid the coronavirus pandemic. And unbelievably this has all come to a head in just a few short weeks. 
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TICO provides more details on changes to Travel Industry Act

TICO is providing follow up details to this week's amendments by the Ontario government to the Travel Industry Act, 2002.
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UPDATED: TICO issues new Registrar Bulletin with guidance on the use of vouchers

With an eye to reducing the burden on Ontario’s registered travel agencies and tour operators – and providing clarity on vouchers vs. refunds disputes - the Ontario government has announced a number of regulatory amendments to the Travel Industry Act, 2002.
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Credit card chargebacks a “critical concern” for travel agencies: ACTA

TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use of vouchers and travel credits, as opposed to refunds, for travellers out of pocket for airfare costs amid mass cancellations and operations suspensions due to the coronavirus pandemic. With airlines offering travel credits and vouchers, and […]
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