Frustration with refund demands from clients is at an all-time high but TICO says registrants must adhere to existing laws and regulations when dealing with refund requests, amid reports that some registrants are charging clients for refund-related fees or penalties.
TICO has put together an FAQ for the new amendments announced March 30, to Ontario Regulation 26/05, aimed at the reduction of administration and other overhead expenses associated with financial reporting for TICO registrants.
No doubt about it, the past six months have been unbelievably tough. It’s times like these that trusted brands shine through. “Collette has been in business for 102 years,” says Ron Lonsdale, Collette’s Vice President, Canada. “We have seen so many trying times in our industry. The learnings from the past apply today.”