Sunday March 29, 2020
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Getting through this – together

Those of us who have been in the industry a long time thought we had “seen it all”: 9/11, SARS, various financial meltdowns and tanking loonies. But, very sad to say, they all pale in comparison with COVID-19.
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“This is definitely one for the record books”: Independent by Flight Centre on COVID-19

Travel agents are nimble thinkers and highly adaptable to new challenges. And while the coronavirus pandemic and the fallout for the travel industry are testing the retail travel industry’s resolve and resources like never before, the current crisis won’t get the best of us, says Heather Baker, Director of Acquisitions & Social Media for host agency Independent by Flight Centre.
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In tough times, joining a host agency could mean survival for neighbourhood agencies

The travel industry is living through the most precarious period in its history. Many companies may not survive this crisis and some of the most vulnerable in the industry right now are small agencies.
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Tackling that tricky question: Money

Have you ever walked into a clothing store and been greeted by a salesperson saying, “Good afternoon! How much will you be spending today?”
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Canadian agents welcome to take part in Host Agency Reviews’ Travel Agent Fee Survey

Host Agency Reviews has launched its annual Fee Survey, and Canadian travel agents are welcome to take part.
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Avoya Travel unveils new Innovation Center to fuel future growth

Here’s a look at what Avoya Travel in the U.S. has done with its new ‘Innovation Center’ in San Diego County, CA.
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Want to grow your groups business? Pick the right host agency!

If you are a home-based agent, you probably would like to sell more groups, right? Groups business can be lucrative and although sometimes a lot of work, can really pay dividends in the long run -including those groups becoming repeat business every year.
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Is it time to recruit help?

What makes a great travel advisor? Someone who’s confident, well-informed, up on trends, well-travelled.
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Independent Insights – Know what needs to happen on any client file, in any situation

This is not an article about time management. But it’s worth your time to read it.
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2020 National Travel Agent Survey is now live; agents invited to take part

Agents can now take part in the 2020 National Travel Agent Survey. Offered by Rob Glennie & Associates, the survey covers a broad spectrum of agents, giving an expanded picture of the retail sector of the Canadian travel industry and increasing the value of the survey for agents, suppliers, tourist boards and the industry.
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It’s the least of their concerns: Competition Bureau report on Air Canada, Transat deal
The proposed merger of Air Canada and Transat has been called into question by the Competition Bureau, which in a newly...
Credit card chargebacks a “critical concern” for travel agencies: ACTA
TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use...
Ensemble Travel Group layoffs impact employees in Canada and the U.S.
Ensemble Travel Group is in the process of temporarily reducing its workforce by approximately 50%, with cuts impacting...
A message from Transat’s President and CEO
Transat has temporarily shuttered its travel agencies due to the ongoing COVID-19 pandemic, and will continue to...
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