Tuesday August 11, 2020
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Travelweek

Refunds

“Help us find a solution”: Transat CEO talks govt. and refunds

The head of Transat AT is calling on government for financial support, which it says would enable the travel company to refund passengers whose flights were cancelled due to the COVID-19 pandemic.
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WestJet to offer refunds on select U.S., UK flights

WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash.
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Trudeau wades into refunds vs. vouchers debate, industry braces for more disputes

Prime Minister Justin Trudeau waded into the refunds vs. vouchers debate at his daily COVID-19 briefing today.
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TICO warns against charging clients for refund-related fees or penalties

Frustration with refund demands from clients is at an all-time high but TICO says registrants must adhere to existing laws and regulations when dealing with refund requests, amid reports that some registrants are charging clients for refund-related fees or penalties.
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Retailer speaks out as agents caught in middle of refunds vs. vouchers disputes

Travellers who are out-of-pocket for airfares on cancelled flights amid the coronavirus pandemic want refunds. Airlines, forced to slash capacity and in many cases suspend all operations for a global health emergency that is beyond their control, and taking every step to conserve cash, are offering future travel credits and vouchers. 
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VIA Rail on safety, demand and short- and long-term forecasts
VIA2019
With a network that serves over 400 communities from coast to coast, there’s no question that VIA Rail’s reach in...
Virtuoso releases poll results for 2020 travel intentions and more
Virtuoso-releases-poll-results-for-2020-travel-intentions-and-more
If there’s one thing that pandemic has made perfectly clear, it’s that COVID-19 has been a complete leveller for...
Air Canada’s fully transformed Aeroplan program will launch in November
Air Canada’s fully transformed Aeroplan program will launch in November
Air Canada has “transformed” its Aeroplan loyalty program, officially launching on Nov. 8 with more personalized...
The Travel Corporation’s US$300 million promise to agents
TTC_Aug11
The Travel Corporation is making a multi-million dollar ‘Peace of Mind’ promise to its travel agent partners...
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