Saturday October 31, 2020
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Travelweek

Refunds

WestJet to provide refunds to original form of payment

WestJet has become the first national carrier in Canada to voluntarily provide refunds to original form of payment for guests with flights cancelled by WestJet and Swoop, from any time period, as a result of the COVID-19 pandemic.
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Conservatives, NDP say any airline bailouts must include passenger refunds

The Liberal government should ensure airline passengers receive refunds for flights cancelled due to the COVID-19 pandemic, opposition parties demanded Monday.
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Here’s what agents are saying about WestJet’s cuts – and will there be refunds?

WestJet isn’t the first airline to pull its flights from a once-robust market amid the COVID-19 pandemic, and it likely won’t be the last.
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Quebec’s Justice Minister vows to get refunds for cancelled trips: report

A consumer media outlet is reporting that Quebec’s Justice Minister has promised travellers they will get refunds for vacations cancelled due to the COVID-19 travel lockdown.
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“Help us find a solution”: Transat CEO talks govt. and refunds

The head of Transat AT is calling on government for financial support, which it says would enable the travel company to refund passengers whose flights were cancelled due to the COVID-19 pandemic.
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WestJet to offer refunds on select U.S., UK flights

WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash.
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Trudeau wades into refunds vs. vouchers debate, industry braces for more disputes

Prime Minister Justin Trudeau waded into the refunds vs. vouchers debate at his daily COVID-19 briefing today.
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TICO warns against charging clients for refund-related fees or penalties

Frustration with refund demands from clients is at an all-time high but TICO says registrants must adhere to existing laws and regulations when dealing with refund requests, amid reports that some registrants are charging clients for refund-related fees or penalties.
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Retailer speaks out as agents caught in middle of refunds vs. vouchers disputes

Travellers who are out-of-pocket for airfares on cancelled flights amid the coronavirus pandemic want refunds. Airlines, forced to slash capacity and in many cases suspend all operations for a global health emergency that is beyond their control, and taking every step to conserve cash, are offering future travel credits and vouchers.
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Though Minister of Transport Marc Garneau announced yesterday that Canada will be extending its cruise ship ban until...
CDC lifts No Sail order, unveils framework for conditional sailing
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The Centers for Disease Control and Prevention (CDC) has announced that it will allow its No Sail Order to expire on...
Crystal extends final payment and cancellation schedules
Crystal extends final payment and cancellation schedules
Crystal is giving travellers added peace of mind by extending its final payment and cancellation schedules for its...
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