Monday January 27, 2020
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Feature Story

Fun, hip & not for everyone: Why Virgin Voyages is banking on being different

Every captain needs a first mate. And at Virgin Voyages, the adults-only cruise line set to debut in 2020, its second-in-command will be none other than travel agents.
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Comp Fund claims in wake of Sinorama closure could exceed $5 million, says TICO

Sinorama Holidays has closed its doors after 13 years in business, with a voluntary termination of its Ontario Travel Industry Act, 2002 registration.
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Swoop gears up for expansion as agents weigh in on the low-cost carrier

Expansion is already in the works at Swoop with announcements of new U.S. and international routes on the horizon for this summer.
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IATA sheds light on PCI DSS confusion, says it should be part of agencies’ security strategy

There’s no question that the process to achieve PCI DSS (Payment Card Industry Data Security Standard) compliance has been a complicated ordeal for many travel agencies.
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Host agencies woo agents with new perks but “you don’t know what you don’t know”

Home-based agents are in high demand and competing host agencies are upping the ante as they woo new members, and that has more than a few agents asking themselves, should I make a switch?
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PCI DSS compliance deadline has come and gone, but questions remain

Over two months have passed since the March 1 deadline for travel agencies to become PCI DSS compliant. With the dust now settled, how are agents feeling about the whole process? Was it as difficult and confusing as it was made out to be?
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Have your clients really experienced Mexico? Puerto Vallarta throws down the gauntlet

Escaping the Canadian winter for a first-hand look at all of Puerto Vallarta’s newest hotels, our group drove straight from the airport to a taco tour – a good start to any trip in my book.
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Canadian travel agencies are #4 in the world for debit memos, but help is on the way

Debit memos have long been a major headache for travel agents especially in Canada and now Canadian travel agencies have the dubious honour of one of the highest instances of agency debit memos (ADMs) in the world.
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Saying ‘I do’ to boosting sales with trade-friendly destination wedding guides

Here’s a familiar scenario: a couple comes into a travel agency. They’re newly engaged and can barely contain their excitement about booking a destination wedding. They know all about the cost savings that come with destination weddings, but nothing about the logistics.
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“Definitely targeted to the no-frills consumer, and direct”: trade reacts to basic economy

Now that Canadian carriers are following the U.S. and European lead with rock-bottom basic economy fares, travel agents have a lot of explaining to do.
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Haven Resorts & Spas boosts Canadian presence with VoX and LaPointe
Jan LaPointe has been named Director Sales & Marketing for North America for Haven Resorts & Spas.
Nintendo theme for Universal’s Epic Universe, opening 2023
Nintendo theme for Universal’s Epic Universe, opening 2023
Universal Orlando’s fourth theme park, Universal’s Epic Universe, will be Nintendo-themed.
Biblical Journeys Canada charged and convicted
Biblical Journeys Canada charged and convicted
After being charged by TICO, Mr. Raed Karborani, operating as Biblical Journeys Canada, has pleaded guilty to one count...
Alaska cruise ship dock permit issued; construction to begin
KETCHIKAN — The U.S. Army Corps of Engineers has issued a permit for a cruise ship dock in southeast Alaska, but the...
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