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CTA

CTA says rules may need to be revised in wake of refund vs. voucher outcry

Passenger protection rules may need to be revised after hundreds of thousands of flight cancellations prompted by the COVID-19 pandemic left travellers out of pocket, the head of Canada's transportation regulator said Wednesday.
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ACTA weighs in on CTA’s new voucher vs. refund FAQ post

While the Canadian Transportation Agency deemed vouchers or future travel credits “appropriate” reimbursement for out-of-pocket travellers in these unprecedented times, the federal body now seems to have back-pedalled a bit in a new FAQ posting. 
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Credit card chargebacks a “critical concern” for travel agencies: ACTA

TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use of vouchers and travel credits, as opposed to refunds, for travellers out of pocket for airfare costs amid mass cancellations and operations suspensions due to the coronavirus pandemic. With airlines offering travel credits and vouchers, and […]
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Retailer speaks out as agents caught in middle of refunds vs. vouchers disputes

Travellers who are out-of-pocket for airfares on cancelled flights amid the coronavirus pandemic want refunds. Airlines, forced to slash capacity and in many cases suspend all operations for a global health emergency that is beyond their control, and taking every step to conserve cash, are offering future travel credits and vouchers. 
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1st phase of Canada’s Air Passenger Protection rules to start July 15

The Canadian Transportation Agency has finalized the long-awaited Air Passenger Protection Regulations.
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Air Canada & Transat are “pleased” with CTA’s amendments to increase foreign ownership levels

Air Canada and Transat have issued responses to Quebec Superior Court’s approval to increase permitted foreign ownership levels for Canadian airlines, both saying that they are “pleased” with yesterday’s final order.
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Air Canada, WestJet, Transat to implement CTA’s increased foreign ownership levels

Air Canada, WestJet and Transat A.T. all say they will seek shareholder approval to update their articles of incorporation to reflect changes made to the Canada Transportation Act (CTA) in 2018 regarding foreign ownership. 
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50% off CTC, CTIE certification with The Travel Institute

With the Travel Institute’s scholarship fund for its three flagship certification programs, Canadian agents can enroll in the Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE) programs and qualify to receive a 50% savings.
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CTA wants to hear from you about air passenger protection

Got something to say about air passenger rights? You’ll have your chance to be heard at in-person consultations across the country where the Canadian Transportation Agency (CTA) is inviting the public to voice their concerns.
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Up in the air: How to fly now in Canada
Up in the air: How to fly now in Canada
Arriving at Pearson International Airport is not like it used to be. Cars and limousines aren’t jockeying for...
Canada fails to make the UK’s new green-light list
Canada fails to make the UK’s new green-light list
Government officials have released an official list of low-risk countries whose residents will be allowed to travel to...
Saint Lucia announces mandatory pre-travel testing for COVID-19
Saint Lucia announces mandatory pre-travel testing for COVID-19
TORONTO — Pre-travel testing for COVID-19 is now mandatory for all travellers heading to Saint Lucia, effective July 9.
Sunquest’s new SPFPlus program includes donation to Food Banks Canada
Sunquest’s new SPFPlus program includes donation to Food Banks Canada
Sunquest has unveiled its brand new SPFPlus program, with a portion of each purchase going to Canadians in need.
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