Sunday March 29, 2020
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Credit card chargebacks a “critical concern” for travel agencies: ACTA

TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use of vouchers and travel credits, as opposed to refunds, for travellers out of pocket for airfare costs amid mass cancellations and operations suspensions due to the coronavirus pandemic. With airlines offering travel credits and vouchers, and […]
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“Send these letters urgently”: Now is the time for agent voices, says ACTA

An emergency session of parliament is scheduled for today, March 24, and ACTA President Wendy Paradis says now is the time for agents to make their voices heard as the ongoing coronavirus pandemic and resulting travel restrictions severely impact the retail travel industry.
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“We have heard from you. We know you are hurting”: ACTA webinar offers HR strategies

It’s tough to see any sort of silver lining from the past couple of weeks, but here’s one, courtesy of ACTA President Wendy Paradis: “Never before has the value of working with a travel agent been clearer, and in the future people will remember this.”
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“We are a resilient industry and together we’ll weather this storm”: ACTA

ACTA is working nonstop on behalf of members during this unprecedented crisis, delivering the message to the federal government “that Canadian travel agencies and the entire travel industry require urgent financial support to sustain the industry and they need it NOW.”
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Register now for ACTA’s live COVID-19 update; TICO goes remote

ACTA President Wendy Paradis is inviting travel agents to sign up for a live COVID-19 update scheduled for tomorrow, March 19.
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ACTA launches COVID-19 portal, plus a message from TICO CEO

ACTA has launched a new COVID-19 portal on its website to keep members updated with the latest information about the ongoing outbreak.
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Majority of agents say future bookings are OK but client concerns on the rise: ACTA survey

Client concerns about the coronavirus have gone beyond Asia and are now impacted existing and future bookings for cruising and travel in general, according to a new survey from ACTA.
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Here are ACTA’s best practices for agents during COVID-19 outbreak

As concerns over COVID-19, or coronavirus, continue to grow, ACTA is reminding travel agents of best practices when dealing with their clients.
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Two steps forward, one step back: Comp Fund talks with gov’t continue

In her meeting last week with Minister Lisa Thompson, Government and Consumer Services, ACTA President Wendy Paradis said the Minister made the point that the government considers the consumer Compensation Fund to be a “very important tool for consumer protection”.
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“This is inexcusable”: ACTA speaks out over Comp Fund inaction

Despite lengthy and costly joint lobbying efforts by ACTA and CATO, the Ontario government does not intend to revise the current funding model for Ontario’s Compensation Fund.
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It’s the least of their concerns: Competition Bureau report on Air Canada, Transat deal
The proposed merger of Air Canada and Transat has been called into question by the Competition Bureau, which in a newly...
Credit card chargebacks a “critical concern” for travel agencies: ACTA
TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use...
Ensemble Travel Group layoffs impact employees in Canada and the U.S.
Ensemble Travel Group is in the process of temporarily reducing its workforce by approximately 50%, with cuts impacting...
A message from Transat’s President and CEO
Transat has temporarily shuttered its travel agencies due to the ongoing COVID-19 pandemic, and will continue to...
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