MONTREAL — Transat has launched a new online tool to help travel agents and travellers track their refund requests.
Transat first announced last month that it will now be offering refunds to travellers who were issued a travel credit due to COVID-19, while at the same time protecting agent commissions.
With the new tracker tool, users simply enter the Transat booking number and full name to check the status of their request. Refund requests will have one of the following statuses: Received, Processing, or Review has been completed.
The tool does not provide tracking for group or GDS bookings.
Earlier this week during Travelweek’s ‘Future of Travel: Sunnier Days Ahead’ virtual conference, keynote speaker Joseph Adamo, Transat’s Chief Sales & Marketing Officer, said that the refund process is “going very well” and that the company is seeing a high opt-in rate from full-service agents. He also encouraged agents to get refund requests in early as they will be processed on a first come, first serve basis.
For more details agents are invited to visit transat.com or Transat Agent Direct.