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CALGARY — Swoop has opened a group booking desk for groups of 13 or more travellers to facilitate flight bookings and reservation management.
“We’ve been working hard to make distribution enhancements that better serve the needs of our travellers,” said Karen McIsaac, Senior Advisor of Communications at Swoop. “Swoop can now be confidently considered as an attractive option for travel agents and individuals alike who are looking for the service and support of a dedicated reservations agent for their group booking.”
Swoop says it intends to further enhance its group booking functionality through automation in the coming months. Every group booking will include one checked bag and a standard seat assignment per traveller along with the support of a group booking agent when making reservation modifications.
At the time of booking, Swoop says there will be a one-time service fee of $5 per traveller. Travellers will also have the option to purchase optional extras and/or upgrade their seats which will be done through the agent.
When WestJet announced its latest quarterly results in early May, chief challenges included lagging demand at Swoop, which struggled in the shoulder season.