LOS ANGELES — Tourism Fiji’s revamped online agent training program is now up and running, giving travel agents around the world the chance to become a destination specialist.
Called ‘Matai 2.0,’ the enhanced program comes on the heels of Fiji reopening its international borders on Dec. 1, 2021, after being closed for 20 months due to the COVID-19 pandemic.
Matai 2.0 has been completely redesigned to be more interactive and visually stimulating, with a better user interface experience. Features include creative, interactive maps, new fact sheets and product videos, all designed with rewards and benefits such as exclusive invites, airline perks, fam trips and invites to marketing activities and events.
Courses and modules will be regularly added featuring such topics as how to maximize an agent’s social media channels to better reach customers.
“We’re excited about this brand new course that will deliver updated and engaging content covering all our key pillars and niche tourism products across Fiji’s 12 regions,” said Brent Hill, Tourism Fiji’s CEO. “After 20 months of border closures, the travel industry has changed, and we felt it was important to update and change our training program to help new agents coming into the industry learn the destination, or allow previously registered agents to relearn and get updates on the destination again in a new and refreshed way.”
The new three-tier system means training and learning won’t stop once agents become certified as a Fiji Matai Specialist. Now, they can reach SILVER and GOLD levels, unlocking additional benefits as they move through the tiers.
Registration is now open for Matai 2.0 at www.specialist.fiji.travel.