CALGARY — WestJet says a “cybersecurity incident” is affecting access to some of its servers and software systems.
The Calgary-based airline says its operations are nonetheless running safely, and they have not been affected by the incident.
In its most recent statement posted to its website on June 15, 3 p.m. MT, the company says it is working to figure out the impacts of the event:
“As we continue work to determine the extent and overall impact of the cybersecurity incident, some guests may temporarily encounter intermittent interruptions or errors while using the WestJet app and/or WestJet.com and we are working to resolve these issues.”
“Our operations remain safe and stable and are not impacted by the situation. WestJet is grateful to our guests, our people and our partners for their support and patience. Regular updates will continue to be provided as more details can be shared.”
The airline issued a series of social media posts Friday night saying its app had been affected, and “several users” were having difficulty accessing the platform.
WestJet asked guests and employees to be careful when sharing personal information.
The air carrier said it had a team investigating the incident alongside police and Transport Canada.
For the latest updates on the situation, click here.
With file from The Canadian Press