TORONTO — Days after airlines resumed flights in and out of Puerto Vallarta in the wake of cartel violence, reports of passengers still waiting to get home abound in the consumer media.

Global News says a B.C. couple originally booked to fly back to Canada with WestJet on Feb. 22 – and then delayed after flights were cancelled Feb. 22 and 23 – have been rebooked for March 3. “Our travel agent …was on hold with WestJet for like five hours,” the couple told Global.

WestJet, Flair and Air Canada are among the carriers that have added extra capacity to PVR routes to expedite passengers’ return following the two-day disruption.

As reported yesterday, the Canadian Transportation Agency confirmed to the CBC that it will be looking into the recent flight disruptions in Puerto Vallarta.

Canada’s airlines have a responsibility to get Canadians back on track with travel plans as soon as possible, the CTA told the news outlet: “For flight delays or cancellations, airlines must try to minimize the impacts that they have on passengers and their travel. They must always ensure that passengers can complete their itinerary as soon as possible.”

As always dissatisfied travellers can file a formal complaint with the CTA. As of earlier this month, the CTA’s backlog was 92,500 complaints.

Air passenger advocate Gábor Lukács told Global that airlines unable to rebook a passenger on its own or partner airlines departing within 48 hours of the original departure time, they have to buy the passenger’s seat ticket on the next available flight of any carrier, “and that means including competitors.” A class action lawsuit could be possible, he added.