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Investigations ongoing for WestJet’s cybersecurity incident

CALGARY — WestJet has issued an update on its cybersecurity incident.

On June 13 the airline posted an advisory about a cybersecurity situation involving internal systems and the WestJet app, which restricted access for several users. WestJet activated internal teams in cooperation with law enforcement and Transport Canada to investigate the matter and limit impacts.

In a status update posted yesterday afternoon, WestJet said it has made “significant progress” on safeguarding its digital environment and supporting the specialized teams working to resolve the incident.

“As soon as a cybersecurity incident was identified, we took immediate action, including but not limited to, launching an investigation, engaging world class third-party cyber security experts and forensic specialists, and notifying our people and guests of our ongoing efforts,” says WestJet in the new post.

“We are working as quickly as possible to assess any potential data in scope. Our investigations are ongoing, and we will provide updates as appropriate in the future. We have engaged with law enforcement and are complying with our regulatory obligations in the meantime. The protection of our data is of utmost importance to us and we thank all of our guests for their continued patience at this time.”

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