MONTREAL — This holiday season, between Dec. 18 and Jan. 4, Air Canada expects to welcome close to 130,000 customers a day – surpassing 140,000 during peak periods – in one of its busiest travel weeks of the year.
That adds up to more than 2.3 million Air Canada passengers flying with the airline over the holidays.
“At Air Canada, the customer experience is at the core of everything we do, and we know that at this busy time of year and with unpredictable weather, holiday travel is exciting but can also be stressful,” says Tom Stevens, VP, Customer Experience and Service Operations.
“Our teams are here to provide attentive care and help customers feel confident and comfortable throughout their journey. Especially our customers who may need an extra helping hand – whether that’s families with young children, or our customers with accessibility needs,” said Stevens.
Air Canada offers priority assistance for families, and customers with accessibility requirements. From contact centre agents and gate staff to cabin crews and baggage handlers, airline teams are committed to supporting every customer’s needs – whether that’s helping children travelling alone, assisting with tight connections, or ensuring smooth travel for those with accessibility requirements. The airline’s three-year Accessibility Plan, launched in 2023, guides ongoing investments and training to make travel more inclusive and seamless for all customers.
In 2025 Air Canada rolled out upgrades designed to boost comfort and confidence, including fast, free WiFi for Aeroplan members sponsored by Bell on North American and sun routes, complimentary beer, wine and premium snacks – including non-alcoholic Heineken 0.0 – and new Air Canada Cafés at Montréal-Trudeau and Vancouver domestic terminals.
Here’s a look at Air Canada’s special services and treats this season …
- In the terminals at select Canadian airports, complimentary festive snacks are available for passengers Dec. 18 – 24. The team will be handing out a selection of onboard treats including LeClerc Célébration Cookies and TWIGZ pretzels.
- Earlier this month, Air Canada’s team members kicked off their efforts and gifts for the holiday season (check out the holiday video).
- In addition to day-of-travel updates, with flight status, gate changes, and real-time baggage tracking, the Air Canada app also includes a new tool “that puts a human face to the hardworking employees loading and unloading customer baggage.”
- A feast of festive flavours at select Air Canada’s lounges includes curated regional Canadian favourites, from oven-roasted turkey to Beef Provençale, tourtière du Québec, pomegranate-roasted root vegetables and ragoût de boulettes d’antan. Guests can also indulge in classic holiday desserts such as gingerbread cookies, yule logs, panettone, and more.
- Air Canada is also adding festive touches to menus in all cabins throughout December, on select Air Canada international outbound flights…
Economy: Red velvet cookies, and broccoli and cranberry salad
Premium Economy: Hot chocolate, TWIGZ Cinnamon Churro pretzels, and broccoli and cranberry salad
Air Canada Signature Class: Festive turkey roulade meal, cranberry Aperol spritz, and San Sebastian cheesecake with cranberry and orange compote.
On Dec. 25, children 12 and under on select routes may receive a Lindt teddy bear. Meanwhile passengers can choose from 50+ holiday-themed titles on Air Canada’s in-flight entertainment system, including The Holdovers, 23 décembre, Home Alone, La Guerre des Tuques and The Polar Express.
