MONTREAL — After nearly four decades of dedicated service, Lucy Sabella, Vice President of Operations at Air Canada Vacations, will retire on Aug. 1, 2025.

Her departure marks the end of a remarkable 39-year career with the company. Sabella’s journey at Air Canada Vacations began in Customer Relations and evolved through various leadership roles, culminating in her position as Vice President of Operations. Throughout her tenure, she played a key role in modernizing systems, enhancing the customer experience and strengthening partnerships within the travel industry. Known for her people-centred leadership, she has left a lasting mark as a mentor and change-maker.

“Lucy’s impact on Air Canada Vacations is immeasurable. Her leadership, integrity, and deep commitment to both our people and our partners will leave a lasting legacy,” said Nino Montagnese, Vice President, Air Canada Vacations. “She’s been a driving force behind our evolution and a steady, inspiring presence through decades of change. On behalf of the entire organization, I want to thank Lucy for 39 incredible years and wish her all the best in this exciting new chapter.”

In a leadership transition, Air Canada Vacations has appointed Sylvia Costa as Senior Director, Operations, effective Aug. 1, 2025. Costa brings a wealth of operational expertise and leadership experience, having served as Director, Customer Contact Center Excellence at Air Canada since 2022. Her prior roles at Air Canada Vacations include Director, Customer Experience (2014–2022) and Interim Head of Operations (2019–2020).

“With her proven track record and strong commitment to teamwork and outstanding service, Sylvia is perfectly positioned to lead our Operations team,” Montagnese added. “We are confident she will play a key role in driving continued success for Air Canada Vacations.”