Air France, KLM extend flexible booking policy

Air France’s ‘Ready to Fly’ service allows for easy health verification

TORONTO — Air France has launched a new service that allows passengers to easily verify that they have all required health documents prior to their trip.

With ‘Ready to Fly,’ the airline ensures its customers enjoy a relaxed start to their journey. The free and optional service has been successfully tested since June and began rolling out on July 17 on flights from Paris to Corsica and French overseas destinations. It will gradually be rolled out over the summer to a growing number of destinations.

How it works is simple: a few days before departure customers travelling on eligible flights will receive an email inviting them to upload their health documents on an Air France online platform. These documents are then verified. If they are complete and correct, a confirmation message will be sent to the customer. The boarding passes issued will then be marked ‘Ready to Fly,’ enabling them to be processed quickly by Air France teams at the airport on the day of departure.

If a document is missing or incomplete, customers will receive a notification message inviting them to transfer the missing documents or to present them at the airport on the day of their trip.

Since the beginning of the COVID-19 crisis, Air France has gone above and beyond to assist its customers by allowing them to easily check their health documents required by various countries. This information is updated in real time on the website.