Air Canada agrees to US$4.5 million settlement in refund delay case

Air Canada to build new agency platform with Farenexus Group

TORONTO — Farenexus Group has been appointed as Air Canada’s technology partner to build a new platform for travel agencies.

Called AC Connex, the new offering will provide agencies with full Air Canada NDC content featuring profile integration to optimize workflow. All Air Canada agency partners can use the AC Connex platform to ensure their agents can offer all the benefits that Air Canada’s NDC content will bring to agencies’ customers.

According to Farenexus Group CEO Ravi Kumar, the appointment further validates how its Nexuswind technology provides value for airlines and TMCs.

“We are very pleased to have been selected by Air Canada to help them build this important new offering for their agency partners,” said Kumar. “We understand how important the expansion of NDC is to Air Canada and are proud that we have been able to extend our Nexuswind platform to enable Air Canada and their agency customers to take advantage of the many benefits that NDC content provides for their mutual customers.”

Keith Wallis, Senior Director Distribution and Payments at Air Canada, added: “Air Canada is very excited to be working with Farenexus Group on this industry-leading platform for our agency partners. We are convinced that NDC provides enormous opportunity to deliver greater value to the customer, their travel agency and the airline.

“As we continue on our retailing strategy, AC Connex will provide travel agents with a simple and efficient new solution to access the entire suite of Air Canada products and provide their customers with the increased value that can only be enabled through NDC.”