20 years after the Delano, boutique design is now an industry standard

MIAMI — The white curtains in the lobby at Delano South Beach signal that there’s something special about this place.

Billowing down from cathedral ceilings, they flit in the breeze flowing through the long, narrow corridor, revealing glimpses of avant-garde furniture and cozy nooks for discreet people-watching. Semi-sheer and seemingly weightless, they transport guests from the harsh gaudiness of South Beach into a dreamier world.

“I remember feeling like you had to live up to that space and that environment as a person,” said Nathan Lump, Travel + Leisure magazine’s editor-in-chief, recalling his first visit to the Delano soon after it opened in 1995. “I remember thinking, you have to be confident to walk in here. And I loved walking in and feeling, I can do this — I can be here.”

Even in quirky South Beach, the Delano stood out as an esthetic anomaly when it opened. Twenty years later, though, the design ideals and social experience offered by the Delano have almost become industry standards, with major hotel chains like Marriott and Hilton launching new “boutique” brands aimed at millennials and design-savvy travellers.

The Delano wasn’t the first boutique hotel, but its popularity and location in a revived Miami Beach pushed it to the front of a trend just starting in the 1990s to reach beyond design hubs in California and New York. The Delano’s look and vibe attracted attention partly “because we really had saturated the market with plain vanilla, four-wall, same-old, same-old,” said Michael “Doc” Terry, a lodging expert at the University of Central Florida’s Rosen College of Hospitality Management.

Boutique hotels now make up a small but growing percentage of the U.S. hotel industry, with about 103,000 rooms compared to 4.9 million traditional rooms, according to travel research firm STR. More important, Terry said, most major hotel chains have in the last few years launched a boutique hotel or design brand. Averaging 75 to 150 rooms, they tend to share some attributes with the Delano: minimalist designs, restaurants highlighting the farm-to-fork movement, contributions from local artists, unique events and trendy or high-tech amenities. These social experiences draw guests from their rooms to lobbies and pools, redefining hotels as much more than a place to sleep.

There’s now a Delano in Las Vegas too, but the Delano in South Beach looks much the way it did when it first opened, with all-white rooms accented with flourishes like fresh green apples and hidden angels, reflecting the influence of designer Philippe Starck.

“We were trying to get a rise out of people, to do something distinctive,” said hotelier Ian Schrager, who opened the Delano and is largely credited with starting the boutique hotel trend. “A completely white room is more provocative than a white room with dark furniture.”

The Delano also helped shift the emphasis among luxury hotels from over-the-top glitz to sleek style and service.

“People’s sense of luxury has changed,” said J.P. Oliver, general manager of the Delano and a Morgans Hotel Group executive. “Luxury is a sense of place, it’s a sense of style, it’s a sense of grace and glamour and ultimately speed of efficiency and never saying no.”

The boutique trend continues to grow throughout the hotel industry. Starwood launched Aloft hotels, known for modernist design, a decade ago. The InterContinental Hotel Group acquired the trendy Kimpton boutique brand in 2014. And earlier this year, Destination Hotels opened Quirk Hotel in Richmond, Virginia, where demand for a design-focused hotel turned out to be bigger than anticipated in a market dominated by traditional chains and older Southern establishments.

“People who are travelling to Richmond and Richmonders themselves have an appetite for something like this because it’s not like something they’ve seen before,” said Kate Brown, director of sales and marketing at Quirk.

Schrager, who also co-founded the legendary New York disco Studio 54, has now left the Delano, but continues to champion boutique hotel ideals with his own brand, Public, and by collaborating with Marriott on Edition hotels.

Marriott also counts its Autograph Collection and AC Hotels, as well as the new Moxy brand, as boutique offerings. While design features may differ across brands, boutique amenities such as keyless entry (using cellphones instead of keycards to get into a room) and local foods are being implemented company-wide because guests now expect them, said Tina Edmundson, Marriott’s global officer for luxury and lifestyle brands.

Hilton’s Curio brand showcases independent hotels in cities such as Grand Rapids, Michigan, or Providence, Rhode Island, and its upcoming Canopy brand will similarly incorporate local neighbourhoods at a lower price point, said Jim Holthouser, executive vice-president of global brands for Hilton Worldwide.

Meanwhile, other Hilton brands are focused on bringing boutique touches to social spaces. For example, each Hampton by Hilton hotel now displays black-and-white photography of the area. While some guests want “predictability” in their hotel stay no matter where they are, Holthouser said they’ve found ways to “be consistent with our beds, the friendliness of team members, but still bring in a little bit of local colour.”

Boutique hotels generally command higher prices and occupancy rates than more traditional hotels. During the first nine months of this year, the average nightly price of a room at a boutique property was $227.26 compared to $117.74 for traditional hotels, according to travel research firm STR. Those hotels also saw 76.8 per cent of their rooms booked while other hotels only had 67.1 per cent.


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