Customer Services Manager – Business Travel

CWT Harvey’s Travel is actively seeking an experienced Customer Services Manager, Business Travel to join our team and play a pivotal role in fostering long-term partnerships, optimizing travel programs and ensuring excellence in customer satisfaction. This is a remote, home-based position in Eastern Canada. We offer competitive salaries, attractive incentives and a comprehensive benefits package.

The Candidate:

• Is passionate about building strong client relationships and delivering outstanding service.
• Will serve as the primary point of contact for a portfolio of clients, enhancing travel program effectiveness and overall client value.
• Brings strong communication, negotiation, and organizational skills.
• Demonstrates the ability to navigate an ever-changing industry as a critical thinker and problem solver.
• Identifies opportunities for program improvement and provides actionable insights
• Supports contract retention strategies through intelligence gathering and relationship mapping.
• Assists with new business negotiations, onboarding and implementation of new accounts, including communication and change-management plans.
• Strong focus on relationship building, project management and strategic direction.
• Is a supportive team player who works collaboratively across departments.
• Travel industry experience (3-5 years) is preferred; experience managing accounts in other industries is also considered an asset.

At CWT Harvey’s Travel, we value innovation, collaboration and client success. If you are ready to make an impact and advance your career in a dynamic and supportive environment, we encourage you to apply.

Submit Resumes to apply@harveystravel-cwt.com
Only those candidates selected for an interview will be contacted. No phone calls please.