As the travel industry continues to evolve, so too does the definition of independence. Today, being an independent advisor isn’t about working alone; it’s about building a business model that combines autonomy with infrastructure, flexibility with scale.

For advisors like Stephen Brunetta and Lynda Tomilin (CTC), choosing independence with Envoyage was about building a business that reflected both their experience and the realities of today’s travel landscape.

Independence as a Business Decision

Reflecting on the disruption the industry faced, Stephen saw it as an unexpected catalyst for change. “The pandemic was an important period for my travel business. It kicked me out of the routine of a retail store and forced me to question and re-examine all my work processes,” he says.

Transitioning within the Flight Centre Travel Group ecosystem made the move seamless and client-focused. “Their multi-divisional structure allowed me to easily transition my business to Envoyage, which was truly in the best interest of my clients during a time of great uncertainty. There were similarities between technical and human resource support, which kept me free to focus my energy solely on client relations.”

For Lynda, independence was driven by long-term industry insight and a desire for flexibility without sacrificing professionalism. “After nearly 20 years in the travel business, I knew my expertise still had value, even as the industry began shifting,” she explains. “When I saw Envoyage’s home-based advisor model, I knew it was the right fit. The commitment to training and advisor support made it clear they were what I was looking for.”

Dispelling Common Misconceptions

A common concern among advisors considering independence is the fear of isolation or being ‘always on.’ Both Stephen and Lynda found that the reality was quite the opposite. “The biggest misconception was that I would

Lynda Tomilin samples Germany’s Christmas Markets

be working 24/7,” Stephen says. “Travel emergencies do happen, but very rarely. Clear processes, asking clients to review documents early, and setting expectations make a huge difference.”

Lynda echoes that sentiment, particularly regarding support. “I worried I’d be on my own with administration, technology, and supplier relationships,” she says. “In reality, Envoyage gave me more support than I had imagined. Instead of feeling isolated, I felt more connected to the industry than ever.”

How Independence Shows Up in Practice

For both advisors, independence is reflected in intentional business design. Stephen points to Envoyage’s internal knowledge-sharing systems and operational support as key drivers of efficiency. “I can post a question and receive quick responses while keeping my phone line free,” he says, noting that having our dedicated finance team manage commission reconciliation allows him to focus on client relationships. “Time is our most valuable asset.”

For Lynda, the impact is equally tangible. “I structure my work around my life and my clients rather than typical office hours. That means faster responses, the ability to book immediately, and better outcomes for my clients.”

Control, Backed by Infrastructure

While independence offers control over branding, scheduling, and client relationships, both advisors emphasize

Stephen Brunetta in Qatar

that scale and structure remain critical.

“I value having control over my company and how I run my business,” Lynda says. “Where the network adds the most value is in education, advocacy, technology, supplier partnerships, and a strong professional community.”

Stephen agrees. “I see myself as a hands-on business manager. Being part of a larger network allows me to deliver top value to my clients while relying on systems and people I trust.”

An Evolution of Professional Identity

For many experienced advisors, independence isn’t just an operational shift, it’s an identity shift.

“I’m not just someone who books travel from home,” Lynda says. “I see myself as a business owner, consultant,

mentor, and industry professional. After 34 years, I’m more passionate than ever.”

Stephen echoes that pride. “I take great pride in making sure my clients feel they’re getting top value from their experienced travel advisor.”

As more advisors reassess how and where they operate, independence is increasingly viewed not as a departure from professionalism, but as an evolution of it. When supported by the right infrastructure, independence becomes less about working alone and more about working intentionally.