5. Don’t think of their trip as just travel arrangements

What other services, from limo transfers to housesitting, snow shovelling at home to personal shopping excursions in destination, can you offer? ‘Surprise-and-delight’ are becoming buzzwords in our business and you want to be a part of that. Connect with them while they are travelling. Folks love to talk about the great time they are having and who better to talk to than you? Also: call when they return. Your thoughtfulness will doubtless be appreciated – and you will pick up great travel tips at the same time!