All posts by Kathryn Folliott
Kathryn is Editor at Travelweek and has worked for the company since 1995. She has travelled to more than 50 countries and counts Hong Kong, Jerusalem, the Swiss Alps and the Galapagos Islands among her favourite destinations.
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“We care about these clients”: No easy answers even with vouchers, say agents
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Could COVID-19 be the tipping point for the home-based agency model?
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Tactful and tough, agents have effective strategies for dealing with refund demands
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Agents keeping calm through coronavirus panic, providing common sense advice
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“Our growth has just been phenomenal”: The latest from Travel Leaders Network
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Agents with Nexion, TTAND, Vision share their strategies for client budget roadblocks
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Overcoming travel budget concerns: 3 agents share their go-to strategies
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In this ‘Exponential Era’ of digital noise, the world needs travel agents more than ever
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Who would have thought, heading into 2020, that storefronts would be having a moment