MONTREAL — With Transat’s BonBon program suspended until further notice, it’s no longer possible to accumulate BonBon rewards for new bookings.

“We confirm that the BonBon rewards program, offered to our network of travel advisors, is suspended until further notice,” said Marie-Christine Pouliot, head of public relations and marketing content at Transat, after being contacted by Profession Voyages.

“This suspension is due to factors beyond our control, including the termination of the contract between the program’s banking services provider and the program manager, as well as ongoing technical issues,” said Pouliot.

“Participants have received instructions from the financial institution to access their accumulated funds,” she added. “We sincerely regret the inconvenience caused to our valued partners and are committed to providing them with all relevant updates as they become available.”

For several months the program has experienced several failures and has given Transat and the advisors involved headaches.

On Facebook, several of them expressed concern about not knowing what will happen to their promised rewards, or about the discrepancy between the points they claim they have accumulated and the information held by DCBank, which manages them. DCBank has also issued a new card that would allow advisors to collect their due.

But other advisors are particularly concerned about having received a tax statement for these rewards, without having received them.

For now, BonBon program member advisors are advised to contact DCBank ( clientsupport@dcbank.ca ) for more information.