Saturday June 6, 2020
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Is it time to shop for a new host agency?

“A high tide floats all boats.” I love that: when conditions are great, everyone reaps the benefits.  It’s when times are tough (like right now) that in any industry, ours included, the players with deep roots and deep pockets will survive.
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How to engage with your clients without sounding tone-deaf

Undoubtedly many of you, like myself, have seen the popular social media trend comparing how we looked March 1 vs April 1:
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A Time to Reflect – and Recharge

There has never been a time like this one – and we all hope there never will be again. COVID-19 has dealt an unfathomable blow to our industry. But thousands of us are toughing it out. I have been in self-isolation for six weeks and like many of you am struggling with the confinement.
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Agency owners explain their move to a host agency

When and how will tourism rebound? A difficult question because of so many outside factors – when will borders open up and which ones? When and where will airlines operate to again? When will hotels and resorts open up? Will travel insurance be available and when? And of course, when will people feel safe to travel again and where will they want to go?
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Getting through this – together

Those of us who have been in the industry a long time thought we had “seen it all”: 9/11, SARS, various financial meltdowns and tanking loonies. But, very sad to say, they all pale in comparison with COVID-19.
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“This is definitely one for the record books”: Independent by Flight Centre on COVID-19

Travel agents are nimble thinkers and highly adaptable to new challenges. And while the coronavirus pandemic and the fallout for the travel industry are testing the retail travel industry’s resolve and resources like never before, the current crisis won’t get the best of us, says Heather Baker, Director of Acquisitions & Social Media for host agency Independent by Flight Centre.
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In tough times, joining a host agency could mean survival for neighbourhood agencies

The travel industry is living through the most precarious period in its history. Many companies may not survive this crisis and some of the most vulnerable in the industry right now are small agencies.
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Tackling that tricky question: Money

Have you ever walked into a clothing store and been greeted by a salesperson saying, “Good afternoon! How much will you be spending today?”
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Canadian agents welcome to take part in Host Agency Reviews’ Travel Agent Fee Survey

Host Agency Reviews has launched its annual Fee Survey, and Canadian travel agents are welcome to take part.
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Avoya Travel unveils new Innovation Center to fuel future growth

Here’s a look at what Avoya Travel in the U.S. has done with its new ‘Innovation Center’ in San Diego County, CA.
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How will escorted tour specialists navigate post-pandemic travel? 5 companies weigh in
How will escorted tour specialists navigate post-pandemic travel? 5 companies weigh in
Companies normally ‘think big’, but when it comes to escorted group touring in the wake of the COVID-19 pandemic...
More health and safety measures thanks to Safe with Sunwing 
The newly launched Safe with Sunwing commitment ensures the health and safety of Sunwing passengers across their...
Silversea takes delivery of Silver Origin ahead of Galapagos debut
After conducting the cruise industry’s first-ever remote sea trials in April, the Silver Origin, Silversea’s very...
Antigua now open, first commercial flights coming in
Antigua & Barbuda is the latest destination to reopen its borders following months of lockdown measures due to the...
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