Wednesday May 22, 2019
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color for Highly effective customer service habits get B.C. agency owner Pacesetter recognition for a 3rd year
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Highly effective customer service habits get B.C. agency owner Pacesetter recognition for a 3rd year

How many emails do you have in your inbox at the end of the day? Shawn Power has zero - and that’s just the way he likes it.
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Client retention: make ‘em stick like glue

I’ll bet you’ve had the same dentist for a while. After each visit, do you immediately think: I must look for a new dentist.
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Dispelling the myths against going home-based

In the recent national Travel Agent Survey, 43% of non-home-based agents said they would consider becoming home-based and yet they have not yet done so. So what is holding them back?
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New program from Nexion offers free retail travel training to Canadian veterans

Nexion Travel Group - Canada has a new program that provides scholarships for military veterans, to cover the full cost of tuition for training to become an independent travel advisor.
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Transat TDC wants to grow Agent@Home; hires Lalonde to ramp things up

What do agents look for in a host agency? “Trust, consistent support, training, web tools, strong commissions & preferred partners, and the Transat Travel Agent@Home program offers all of the above and much more,” says Agent@Home’s newly appointed director, Monique Lalonde.
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Diversity pays off when agents go home-based: Survey

Agents who have deep and diverse knowledge of many product types – not just sun and beach destinations – including cruise, river cruise, luxury, coach tours, etc. have a much higher likelihood to be successful in a home-based environment, according to the third annual National Travel Agent Survey.
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4 great tips for networking

Networking hasn’t gone away. It’s still important today, especially for those of us in the luxury relationship arena, but needs to be accomplished in a much more subtle way.
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TPI signs preferred supplier partnership with Travefy

Travel Professionals International has announced a preferred supplier partnership with Travefy, a leading itinerary management and client communication tool for travel agents.
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“You mean they still have travel agents?”

When a stranger asks you what you do for a living and you explain that you are a travel agent or travel advisor, do you ever hear: “Really? They still exist?” Or: “Wow. I thought travel agents weren’t necessary anymore because of the Internet.”
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Avoya Travel achieves record 2018 sales and network growth

Avoya Travel posted a double-digit uptick in sales in 2018 along with “unprecedented” growth in the Avoya Travel Network.
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Has it been 10 years already? Oasis of the Seas gets ready for US$165 million ‘amplification’
The legendary Oasis of the Seas will mark its 10-year anniversary with a multi-million upgrade that includes new dining...
Now accepting reservations: Four Seasons Resort Los Cabos at Costa Palmas
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The all-new Four Seasons Resort Los Cabos at Costa Palmas is now accepting reservations beginning Nov. 1, 2019...
Swoop introduces group booking desk with $5 per person service fee
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Swoop has opened a group booking desk for groups of 13 or more travellers to facilitate flight bookings and reservation...
What are the most popular summer destinations? Contiki has the full list
Contiki has revealed the top seven places young Canadians will be heading off to this coming summer
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