Saturday August 17, 2019
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Travelweek

Feature Story

Who owns the client? Agents push back against supplier ‘comeback’ programs

Nine out of 10 travel advisers don’t want suppliers contacting their clients after a stay or trip to offer discounts for booking future travel directly with the suppliers, according to a DWHSA poll surveying Canadian and U.S. travel agents.
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Millennials – who else? – are fuelling the bleisure trend

Six out of 10 business trips are now ‘bleisure’ trips with vacation days added on. With all those extra vacation days tacked on here and there, are clients starting to cut back on bookings for longer, traditional getaways – the kind that keep leisure-focused travel agencies in business?
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Airlines bump up non-commissionable ancillaries, leaving agents out in the cold

Ancillaries have gone from one-off add-ons to revenue behemoths for the airlines and now, smarting from rising fuel costs, many airlines are opting to bump up ancillaries – most recently, fees for checked baggage – instead of raising base fares.
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Home-based travel agent, JetNote app developer and mom of three boys: Carrie Anne Gillespie does it all

Finding a work-life balance can be a real juggling act and no one knows that better than working moms with young kids. So maybe it’s no surprise that Regina, SK-based travel agent Carrie Anne Gillespie came up with her idea for a new travel app while caring for her newborn son in the wee hours of the night.
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Fun, hip & not for everyone: Why Virgin Voyages is banking on being different

Every captain needs a first mate. And at Virgin Voyages, the adults-only cruise line set to debut in 2020, its second-in-command will be none other than travel agents.
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Comp Fund claims in wake of Sinorama closure could exceed $5 million, says TICO

Sinorama Holidays has closed its doors after 13 years in business, with a voluntary termination of its Ontario Travel Industry Act, 2002 registration.
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Swoop gears up for expansion as agents weigh in on the low-cost carrier

Expansion is already in the works at Swoop with announcements of new U.S. and international routes on the horizon for this summer.
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IATA sheds light on PCI DSS confusion, says it should be part of agencies’ security strategy

There’s no question that the process to achieve PCI DSS (Payment Card Industry Data Security Standard) compliance has been a complicated ordeal for many travel agencies.
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Host agencies woo agents with new perks but “you don’t know what you don’t know”

Home-based agents are in high demand and competing host agencies are upping the ante as they woo new members, and that has more than a few agents asking themselves, should I make a switch?
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PCI DSS compliance deadline has come and gone, but questions remain

Over two months have passed since the March 1 deadline for travel agencies to become PCI DSS compliant. With the dust now settled, how are agents feeling about the whole process? Was it as difficult and confusing as it was made out to be?
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Smooth sailing for tour operators & tourism boards onboard Lady Sandals for VIP event
Smooth sailing for tour operators and tourism boards onboard Lady Sandals for VIP event-7
There was plenty of good cheer and a lot of laughs onboard the Lady Sandals last night, as Maureen Barnes-Smith...
Sunwing to ground 737 MAX 8s until spring 2020
Sunwing-to-ground-737-MAX-8s-until-spring-2020
Sunwing is grounding all of its Boeing 737 MAX 8 throughout the winter season as the troubled aircraft continues to see...
Couples Sans Souci closing May 1, 2020 for US$7 million reno
Couples-Sans-Souci-closing-May-1-2020-for-US-7-million-reno
Couples Resorts Jamaica has US$7 million worth of upgrades slated for its Couples Sans Souci luxury all-inclusive...
TPI among Virtuoso’s top winners at annual Travel Week
Virtuoso’s top members were honoured at its 31st annual Virtuoso Travel Week in Las Vegas, where over 3,000 of...
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