Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also ...
TORONTO — Results from the just-released second annual home-based agent survey show that more than 35% of travel agents in Canada are now independent, home-based contractors.
Conducted in January 2018, the independent nationwide survey of Canadian hosted travel agents tripled in response size from the 2017 study. The survey was conducted by a private consulting firm and logged responses from more than 500 home-based agents representing many different host agencies.
“Understanding home-based agents’ priorities and their concerns are key to supporting them in the best way possible,” said Flemming Friisdahl, Founder, The Travel Agent Next Door. Friisdahl says The Travel Agent Next Door will use the data to frame how it can best serve agents going forward.
This year’s results are consistent with some of the findings from last year but they also provide invaluable new insight, he says.
Here are some of the 2018 home-based agent survey’s key findings: