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Air Canada Flash for 737 Max updates, and the latest from Sunwing, ACTA

Air Canada Flash for 737 Max updates, and the latest from Sunwing, ACTA

Friday, March 15, 2019

TORONTO — Air Canada has issued an update to the 737 Max suspension, specifically for the airline’s travel agent partners.

“To ensure you can keep our mutual clients apprised of the most up-to-date information regarding the grounding of the 737 MAX fleet, please subscribe to the Air Canada Flash. All relevant information will be communicated as it becomes available,” says Air Canada.

The airline directs agents to the following link to subscribe:

For agents already subscribed to the Flash, Air Canada is telling agents to make sure their Flash settings include the ‘Goodwill Policies’ and the ‘Travel Advisories’.

“We the extra effort from our travel agent community to help our passengers during this difficult time.”

Air Canada has also advised that in light of the current uncertainty it suspending all financial guidance it provided on Feb. 15 and Feb. 28 in respect of the 2019 financial year.

Sunwing has posted this update: “Following the recent safety notice regarding the Boeing 737 MAX 8, it has been necessary to make some adjustments to our flight schedule. Schedule changes for departures up to and including March 30 have now been made and are reflected in our flight times across the site. We are currently still finalizing schedule changes beyond this in departure date order. Should there be any schedule changes to your itinerary, we will be contacting you directly in due course. Please be assured that we will not be cancelling any flight services.”

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Meanwhile the latest advisory from ACTA provides links to Transport Minister Marc Garneau’s safety notice as well as TICO’s bulletin, sent out March 13.

“ACTA has heard from many of our members and as expected, we are impressed with how proactive our members are, and providing excellent customer service during times of uncertainty. This is a true testament of the value of booking with an ACTA travel agency member.”

ACTA adds that it will continue to keep ACTA Members updated on rapidly changing developments “because your concerns about safety, liability issues, re-bookings, cancellations and other issues did not end with Transport Minister Marc Garneau’s Wednesday announcement that ‘restricts commercial passenger flights from any air operator, both domestic and foreign, of the Boeing 737 Max 8 and 9 aircraft from arriving, departing or overflying Canadian airspace’.”

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