Sunday July 22, 2018
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All posts by Kathryn Folliott

Kathryn is Managing Editor at Travelweek and has worked for the company since 1995. She has travelled to more than 50 countries and counts Hong Kong, Jerusalem, the Swiss Alps and the Galapagos Islands among her favourite destinations.

Record high sales for ON agencies, suppliers, thanks to strong industry – and consolidation

Ten years ago there were more than 3,000 retailer and wholesaler registrants on TICO’s roster.
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Host agencies woo agents with new perks but “you don’t know what you don’t know”

Home-based agents are in high demand and competing host agencies are upping the ante as they woo new members, and that has more than a few agents asking themselves, should I make a switch?
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FareLink’s Surjit Babra wants to bring retail travel agents “back to their comfort zone”

What do you do if you consider yourself “born in a ticket jacket”? If you’re Surjit Babra, you take all your expertise from your past consolidator ventures – and what else? – start a new consolidator.
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Remember when 1-800 numbers were cause for concern? has seen it all is looking to grow with new locations in Western Canada and in Quebec but timing is everything and the travel agency chain, now with 26 storefronts in Ontario, Nova Scotia and New Brunswick, says getting its expansion ‘right’ is more important than getting it ‘right away’.
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It’s a great time to be in the hotel industry – even with Airbnb

How much have booking patterns changed over the years? When Best Western’s Senior Vice President and Chief Marketing Officer, Dorothy Dowling, started her career, the average booking lead time was nine months. Now? It’s 45 days.
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Canadian travel agencies are #4 in the world for debit memos, but help is on the way

Debit memos have long been a major headache for travel agents especially in Canada and now Canadian travel agencies have the dubious honour of one of the highest instances of agency debit memos (ADMs) in the world.
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Trade reaction to U by Uniworld’s U-turn: “It’s a good idea to open up the age restriction”

A boost in bookings from travel agents for clients in their late 40s, 50s and beyond may have helped sway Uniworld’s recent decision to lift the 21-45 age restriction on its U by Uniworld ships.
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Saying ‘I do’ to boosting sales with trade-friendly destination wedding guides

Here’s a familiar scenario: a couple comes into a travel agency. They’re newly engaged and can barely contain their excitement about booking a destination wedding. They know all about the cost savings that come with destination weddings, but nothing about the logistics.
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“Definitely targeted to the no-frills consumer, and direct”: trade reacts to basic economy

Now that Canadian carriers are following the U.S. and European lead with rock-bottom basic economy fares, travel agents have a lot of explaining to do.
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“Canada will be a critical part of our consumer and trade marketing effort”: Brand USA

The number of Canadians travelling to the U.S. is up 5%, dodging the Trump Slump and keeping tour operators here upbeat about their sales volumes to U.S. destinations.
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