Wednesday February 26, 2020
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Two steps forward, one step back: Comp Fund talks with gov’t continue

In her meeting last week with Minister Lisa Thompson, Government and Consumer Services, ACTA President Wendy Paradis said the Minister made the point that the government considers the consumer Compensation Fund to be a “very important tool for consumer protection”.
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Feds coordinating evac as coronavirus declared global health emergency

The World Health Organization (WHO) has declared the coronavirus outbreak a global health emergency and at the same time notes that China is setting a "new standard for outbreak response."
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This is what agents are responsible for in the wake of coronavirus: TICO

To help travel agents reassure client concerns about the Coronavirus, TICO has issued a special Registrar Bulletin that includes relevant tips and information.
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Air Canada waives change fees for Beijing and Shanghai flights

The United States and several other nations prepared Tuesday to airlift citizens out of a Chinese city at the centre of a virus outbreak that has killed more than 100 people.
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Canadian officials reach out to CZ311 passengers as coronavirus spreads

Canadian health officials are reaching out to passengers aboard the Jan. 22 CZ311 China Southern Airlines flight who sat within two metres of Toronto’s first confirmed case of coronavirus.
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Biblical Journeys Canada charged and convicted

After being charged by TICO, Mr. Raed Karborani, operating as Biblical Journeys Canada, has pleaded guilty to one count of operating as a travel agent without registration.
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Owner of Poland’s LOT airline buys Thomas Cook unit Condor

The owner of Polish airline LOT is taking over German carrier Condor, a subsidiary of collapsed tour operator Thomas Cook, the two companies said Friday.
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CATO hammers home case for consumer-pay model for Comp Fund

There can be no rebuilding of consumer confidence without a properly funded Compensation Fund, and that includes a consumer-pay model, says CATO Chair Brett Walker.
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Agency execs weigh in on 9 common mistakes and how to avoid them

Making assumptions about a client’s budget? We’ve all done it. Forgetting to set an out-of-office reply on your email while you’re away? It’s a small gesture that goes a long way with clients.
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Overcoming travel budget concerns: 3 agents share their go-to strategies

Even before all the January credit card bills, 51% of Canadians said they weren’t planning a winter vacation for 2019-2020, and 66% blamed a lack of budget. So what’s a travel agent to do?
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