The COVID-19 pandemic has changed travel forever, but maybe that doesn’t need to be a bad thing. Agents shared their fears for the travel industry, but also the opportunities, and their thoughts about what lays ahead, in Travelweek’s COVID-19 Travel Agent Survey.
IATA is urging governments around the world to find an alternative to quarantine measures, saying that if travellers are told they need to quarantine even once borders reopen, air travel will stay just as stagnant and suffer the same losses as when borders were closed.
As crazy and chaotic as it was to shut down non-essential travel in the early weeks of the COVID-19 pandemic, opening the industry back up could be just as, well, interesting. But agents are ready, no matter how small those first baby steps might be.
ACTA says it’s happy with the news that CEWS, the federal government’s wage subsidy program, will be extended past the original end date of June 6. However ACTA says the travel industry will need more assistance than many other sectors in the wake of the COVID-19 pandemic.
Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also under pressure as the go-between with clients and suppliers, thanks to an overwhelming number of policy changes and suspension of operations extensions.