Sunday March 29, 2020
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Credit card chargebacks a “critical concern” for travel agencies: ACTA

TORONTO — ACTA’s latest update on its lobbying efforts includes citations from the CTA and TICO supporting the use of vouchers and travel credits, as opposed to refunds, for travellers out of pocket for airfare costs amid mass cancellations and operations suspensions due to the coronavirus pandemic. With airlines offering travel credits and vouchers, and […]
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Ensemble Travel Group layoffs impact employees in Canada and the U.S.

Ensemble Travel Group is in the process of temporarily reducing its workforce by approximately 50%, with cuts impacting employees in both Canada and the U.S.
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UNWTO predicts international tourism could fall by up to 30%

The World Tourism Organization (UNWTO) says international tourism could plummet 20-30% in 2020.
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Retailer speaks out as agents caught in middle of refunds vs. vouchers disputes

Travellers who are out-of-pocket for airfares on cancelled flights amid the coronavirus pandemic want refunds. Airlines, forced to slash capacity and in many cases suspend all operations for a global health emergency that is beyond their control, and taking every step to conserve cash, are offering future travel credits and vouchers. 
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A message from Air Canada’s President and CEO

In a video posted on social media, Air Canada’s President and CEO Calin Rovinescu said that the airline is doing “all we can” to bring Canadians abroad home and to help mitigate the spread of COVID-19.
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One million jobs being lost every day in Travel & Tourism: WTTC

The outlook looks grim for global Travel & Tourism, with up to 75 million jobs at immediate risk due to the coronavirus pandemic.
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A message from Travelweek’s Publisher

These are unprecedented times for our beloved travel industry. The coronavirus pandemic has impacted every facet of the industry, from suppliers to retail partners, and travel agents are showing the world the true value of their services and expertise as they advocate for their clients in these incredibly challenging times.
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Snapshot survey of agents reacting to coronavirus pandemic crisis: DCI

A new survey that includes input from Canadian and U.S. travel agents as they cope with the coronavirus pandemic throws into sharp relief the challenges facing the front-line travel trade as the crisis unfolds.
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Manulife offers extended coverage for Canadians abroad

Manulife has made its travel insurance policies more flexible to accommodate Canadians who are currently overseas and unable to return home.
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Palace Resorts announces closures, two properties remain open

Palace Resorts & Le Blanc Spa Resorts have announced that two of its properties remain open while all others have been forced to temporarily close due to COVID-19.
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