News

WTTC unveils world’s first global safety and hygiene stamp

With a growing number of destinations preparing to welcome back tourists, the World Travel & Tourism Council (WTTC) has unveiled the world’s first ever global safety and hygiene stamp.

ACTA survey has data on travel agency uptake for financial assistance

A new survey from ACTA shows the level of uptake from the retail travel trade for the federal government’s financial assistance programs.

In early May, six in 10 Canadians said vouchers were acceptable: Travelweek’s consumer poll

The refunds vs. vouchers debate is getting heated and now the federal government says it is working with Canada’s airlines and impacted consumers to find a way forward.

Could COVID-19 be the tipping point for the home-based agency model?

Any agent or agency owner who was thinking of going home-based before the pandemic is looking at this business model with new eyes, and maybe more urgency, as COVID-19’s devastating impact to the industry is now well into a third month.

TICO extends 90-day deferral on all fees

Due to the ongoing COVID-19 crisis and its financial impact on all registrants, TICO is extending its original 90-day fee deferral on all fees, effective immediately.

Trudeau wades into refunds vs. vouchers debate, industry braces for more disputes

Prime Minister Justin Trudeau waded into the refunds vs. vouchers debate at his daily COVID-19 briefing today.

Federal COVID 19 wage subsidy to last through summer, Trudeau says

Prime Minister Justin Trudeau says a federal wage subsidy for employees in businesses hit hard by COVID-19 will last at least until the end of August.

“Everyone has learned a lot from this crisis”: Travelweek’s COVID-19 Travel Agent Survey

The COVID-19 pandemic has changed travel forever, but maybe that doesn’t need to be a bad thing. Agents shared their fears for the travel industry, but also the opportunities, and their thoughts about what lays ahead, in Travelweek’s COVID-19 Travel Agent Survey.

ACTA releases supplier best practices for FTCs, vouchers

ACTA is calling on suppliers to follow its newly-released best practice guidelines for issuing future travel credits / vouchers amid the COVID-19 pandemic.

Find an alternative to quarantine measures, says IATA, or forget recovery

IATA is urging governments around the world to find an alternative to quarantine measures, saying that if travellers are told they need to quarantine even once borders reopen, air travel will stay just as stagnant and suffer the same losses as when borders were closed.

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Supplier relations, vouchers and more: Travelweek’s COVID-19 Travel Agent Survey

Poll results from Travelweek’s COVID-19 Travel Agent Survey show that while many front-line agents are working overtime to keep up with all the C&Cs - counselling and cancellations - they’re also ...