Wednesday January 22, 2020
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Agency execs weigh in on 9 common mistakes and how to avoid them

Making assumptions about a client’s budget? We’ve all done it. Forgetting to set an out-of-office reply on your email while you’re away? It’s a small gesture that goes a long way with clients.
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Overcoming travel budget concerns: 3 agents share their go-to strategies

Even before all the January credit card bills, 51% of Canadians said they weren’t planning a winter vacation for 2019-2020, and 66% blamed a lack of budget. So what’s a travel agent to do?
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Too big to fail? No such thing as Thomas Cook made headlines in 2019

It came down to a last-ditch effort to secure funding that everyone assumed would be successful. It wasn’t. And just like that, Thomas Cook, one of the oldest and best-known travel companies in the world, was out of business.
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New jobs, new employers for plenty of industry veterans in 2019

Just because travel industry people tend to stay in the travel industry, doesn’t mean they don’t like to switch jobs once in a while.
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Changes to OHIP coverage is a good reason to look at travel insurance

TORONTO — For those planning a sunny getaway, it may be more important than ever this winter to pack the right travel insurance before departure. Ontario’s provincial health coverage for most types of out-of-country medical expenses will end as of Jan. 1. That may not be top-of-mind for most people but it’s a reason for […]
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In this ‘Exponential Era’ of digital noise, the world needs travel agents more than ever

Back in the mid-1990s more than a few people brushed off the Internet as ‘just a fad’.
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Jail time for Gushue in latest TICO conviction

MISSISSAUGA — Karen Gushue has been sentenced to 75 days and 45 days in jail for two counts of operating as a travel agent without registration, contrary to S 4(1)(a) and S 31(1)(c) of the Travel Industry Act, 2002, to be served intermittently and concurrently.
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Who would have thought, heading into 2020, that storefronts would be having a moment

No one’s calling it the resurgence of the storefront - yet. In the travel industry, the migration to digital-everything is still in full swing, plus more agents than ever are going home-based.
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The latest from TICO: New charges & Comp Fund payment

TICO’s latest updates include new charges laid against an Ottawa-based travel agency and a Compensation Fund payment to consumers.
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Flight Centre announces new executive appointments

Flight Centre Travel Group (FCTG) Americas has announced several new changes to its executive lineup.
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