Travel Technology Specialist – TTI Travel

Title: Travel Technology Specialist
Reports to: Director, National Operations
Position: Full-Time
Hours: Monday through Friday, 9:00am to 5:00pm ET
Location: Work from home and available to work at head office when requested.

OBJECTIVE: TTI Travel is seeking an experienced Travel Technology Specialist with a solution driven approach to configure, implement and maintain booking tools (Concur Online, Mobile applications, GDS systems, etc.) while also providing service and support to clients and front-line advisors. This role includes developing & maintaining a close professional working relationship with external vendors & clients continually staying current with travel technology and systems to provide recommendations for improvements as needed.

RESPONSIBILITIES:

  • Configure and implement client sites for the online tools. Necessary site administration duties, such as: System enhancements that are released, reconfiguration requirements, and troubleshooting system errors.
  • Develop and coordinate webinars and demos for clients through the online tool including monthly training demos, new and current client demos, new enhancement updates, to name a few
  • Work with TTI’s sales and account management team on new client implementations, providing support and assistance with the setup of client online booking tools.
  • Manage daily emails to support that include tasks and requests to: delete/add profiles for customer sites and GDS systems, updating profiles, adding hotel/car/air discounts to profiles. Client request to add air and hotel contracts.
  • Queue monitoring for booking tools.
  • Update client sites with new enhancements and products.
  • Testing of new tools and applications
  • Support and coverage for the GDS desk when required.
  • Onboarding new staff, Independent Travel Advisors and Corporate clients
  • Collaboration with TTI Trainer on Advisor tools for maximum adoption and participation.
  • Other duties as assigned.

COMMUNICATIONS:

  • Effectively communicate with all employees, Independent Travel Advisors and clients
  • Source, analyze and interpret technology programs for future implementation.

ADMINISTRATION:

  • Define, establish facts and resolve problems with respect and an understanding of impact.
  • Ensure the accuracy of information, through research and analysis of current processes.
  • Liaison with outside personnel to evaluate and recommend new technology.

QUALIFICATIONS:

  • Strong knowledge of Global Distribution Systems (GDS) – Sabre GDS System and Concur/Compleat is a must. Knowledge of other travel related programs such as Apollo, Trams, Mobile Applications and other tools is an asset.
  • Computer literate, able to use typical business applications software, such as MS Office, Office 365 (Outlook, Excel, Word, PowerPoint) Familiarity with updating and managing spreadsheets.
  • Willingness to learn and grow in the technical space
  • Ability to effectively communicate with various levels of management.
  • Ability to communicate effectively on the telephone as well as in person with both internal and external clients, partners, staff.
  • Travel Agency experience and knowledge of technical areas is a PLUS.
  • A community college or university degree in an associated program or equivalent working knowledge.

Please send your application and cover letter to: dduhamel@tticanada.com


Posted until position is filled.