Sunday February 16, 2020
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Senior Travel Advisor/Manager

Posted on February 3, 2020

CAA is the leading Member services organization in Canada. With over 250,000 Members in Atlantic Canada, CAA has more than doubled our Member base in the past 10 years. To get here it has taken the dedication and hard work of someone like you!

Did you know that in addition to our Roadside Assistance, Insurance and Rewards, CAA is also one of Canada’s largest leisure Travel Agencies and we have a vacancy for a Senior Travel Advisor in our St. John’s Newfoundland location. This position has the potential to take over as Manager of this location within the next 12-18 months.

If you are a positive outgoing person with a passion for sharing your travel adventures and some management experience, we would like to meet with you.

What drives you?

• Your unbridled passion for travel and your desire to share that with your clients whether it’s a weekend getaway to a hidden gem or a month touring some of the most exotic locations on earth
• You like to dot your I’s and cross your T’s because planning and organization is your key to getting the most out of every adventure you undertake.
• You know this will be the trip of a lifetime for your client so every detail matters.
• You know quality when you see it so you ensure you are able to offer the most preferred products to your clients.
• You understand to be the best at what you do, you have to be at work regularly and on time.

What you’ll be doing on the job:

Reporting to the Member Service Center Manager you will proactively manage an existing client base and new client opportunities.
Sell travel and contribute to the team’s profit or revenue targets
Provide travel information to individuals/groups regarding destinations, transportation and accommodation options/travel costs and recommend products
Assess needs by individual customer and advise accordingly as to the most suitable travel product or service
Calculate clients’ bills for travel services purchased, including taxes and discounts
Reserve the components of a trip and advise on and issue ancillary items such as travel insurance etc.
Develop and maintain relationships with customers and suppliers
Provide exceptional sales and service delivery –Member First
Collect service fees in accordance with CAA guidelines
Consistently utilizes all components of the company’s lead management system
Attend staff meetings/seminars outside normal branch hours
What has made you who you are:
You’re no novice in the game, you’ve spent at least 7 years working in a travel agency
You have a High School diploma as well as some post-secondary travel courses
You are skilled in the Galileo/Apollo reservation system and Focal Point Software Possess or be
eligible to earn a CTC/CTM designation
You embrace travel technology applications and software including Galileo/Apollo and Travelport Cruise
Your in-depth knowledge of International travel products, destinations and services is second to none
Communication is your thing; you are a keen listener and can deliver a message clearly and succinctly
You’re a fan of CAA! You understand the benefits of CAA products and services and are not afraid to spread the word
You can discuss and negotiate details of tours with tour operators, airline personnel, car rental agencies and hotel staff
You love to spread your enthusiasm and can easily present information on travel destinations at meetings or theme events
You are blessed with outstanding sales and service techniques
You know people, I mean really know them, and you possess an uncanny ability to match the
appropriate travel product with the client.
You possess the skills to lead a team through change initiatives
You motivate others and build effective coaching techniques
You have an unsurpassed commitment to customer service and sales
You demonstrate an approachable, caring, friendly and customer service-oriented attitude.
You conduct yourself in a manner that portrays fairness, honesty, and integrity
You are passionate about developing, motivating and coaching others

CAA offers you:

• A compensation plan that includes a competitive salary, and CAA’ s pay-for-performance incentives mean you will earn among the top dollars in the industry.
• An exceptional benefit package
• Onsite parking

Interested applicants are invited to apply online HERE by February 29th 2020

Only applicants selected for an interview will be contacted. No telephone calls please.

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