‘Knowing your customer’ is probably the #1 rule in sales.
Nexion Canada wants to take training for the next generation of travel agents to the next level with two new educational programs: a Virtual Campus and an Independent Learner program.
Nexion said each program gives individuals who are new to the travel industry the chance to “thoroughly learn the business – in the way that works best for them”.
“Starting a new career in the travel industry, including as a travel agent, is something that appeals to a wide cross-section of individuals, particularly those who have a passion for travel and those who are interested in owning their own businesses,” said Mike Foster, President of Nexion Canada.
“With no previous non-degree offerings available, we recognized the opportunity to fill that gap with a program that offered flexibility for busy adults through two distinct options. With Nexion Canada’s experience as a host agency, we are uniquely well-positioned to educate the travel agent professional of tomorrow.”
The Virtual Campus offers participants an online version of a traditional travel school, complete with instructors, classmates, study halls and projects. Each individual is placed into a cohort, and Virtual Campus students meet with their cohort for weekly online study groups throughout four learning modules.
Instructors from Nexion Canada guide these with discussions, along with Q&A sessions on each module. In between study groups, Virtual Campus participants complete online lessons at their convenience and Nexion Canada also arranges guest faculty lectures from experts in all segments of the travel industry. An admissions interview is required for entry into the program.
At the end of the Virtual Campus course, attendees present a business or career plan to the group.
The Virtual Campus is designed not only to educate participants about the travel industry, but to prepare them to become independent professional travel agents, says Foster. “Business and career planning components provide each Nexion Canada Virtual Campus attendee the chance to focus on a specific niche or specialization they hope to sell, and identify prospective customers.”
The Independent Learner program offers more flexibility and does not require an admissions interview. All of the eLearn lessons are included, as well as quizzes for the aspiring travel agents.
Nexion Canada instructors are available via email for guidance, and one coaching session is included. Independent Learners move at their own pace, and the courses are available to them for six months. With no study cohort Independent Learners can learn when and where they want to.
“Training the newest generation of travel agents is extremely important,” said Foster. “Nexion Canada’s goal is to provide the education and resources needed for anyone who is serious about seeking a career in travel. Different learning styles and different needs require different programs. We’re confident that participants in our Virtual Campus and Independent Learner programs will have the skills to serve their customers and become leading travel agents.”